JaneApp-Experienced Wellness Office Assistant

Gilmore Wellness Clinic; Burnaby; On-site; CAD 28,000 - 30,000; Part time

Benefits offered by this job

Extended health benefits after 3 mo

Staff discount 20–30%

On-site workplace

Flexible scheduling

Competitive pay

Job summary

Gilmore Wellness Clinic in Burnaby, BC, is seeking a part-time Wellness Office Assistant with mandatory JaneApp experience. This role involves patient care, scheduling, billing, and front-desk operations in a modern wellness clinic.

The position offers approximately 20–25 hours per week, with pay ranging from $20.00 to $22.00 per hour, based on experience. Extended health benefits after probation and staff discounts are provided, with on-site work in a growing clinic.

Qualifications

• Must have hands-on JaneApp experience.
• Previous experience in medical/healthcare settings is an asset.
• Excellent verbal and written communication, strong organizational abilities, and attention to detail.
• Able to multitask and work effectively in a fast-paced clinic.

Responsibilities

• Manage patient bookings, waitlists, reminders, and follow-up appointments using JaneApp.
• Support patients in person, by phone and email with professionalism and warmth.
• Process patient billing and payments, including insurance claims.
• Coordinate and track wellness and healthcare documentation.
• Manage Jane-App bookings and related billing.
• Answer and route calls professionally; communicate with patients, practitioners and management.
• Maintain clinic cleanliness, safety, and welcoming environment.
• Support day-to-day operational tasks and other duties as assigned.

Skills

JaneApp experience

Communication skills

Organizational skills

Multitasking

Team player

Job description

JaneApp-Experienced Wellness Office Assistant

Gilmore Wellness Clinic
Part-Time Position

About the Role

Gilmore Wellness Clinic is seeking a highly organized, patient-focused Wellness Office Assistant with mandatory JaneApp experience to join our growing team. This is an excellent opportunity to build your career in a modern, multidisciplinary wellness clinic renowned for exceptional client care and advanced medical and aesthetic services.

This part-time position offers structured hours, supportive leadership, and room for long-term growth.

Key Responsibilities

• Patient Care & Scheduling
• Manage patient bookings, waitlists, reminders, and follow-up appointments using JaneApp.
• Support patients in person, by phone, and by email with professionalism and warmth.
• Process patient billing and payments, including claims from insurance and third-party providers.
• Coordinate and track wellness and healthcare documentation.
• Manage Jane-App bookings and related billing.
• Communication & Front-Desk Operations
• Answer and route calls professionally.
• Communicate effectively with patients, practitioners, and management.
• Maintain clinic cleanliness, safety, and a welcoming environment.
• Support day-to-day operational tasks and assist with additional duties as assigned.

Qualifications

• MUST have hands-on experience with JaneApp (mandatory requirement).
• Previous experience in a medical, wellness, or healthcare setting is a strong asset.
• Excellent verbal and written communication skills.
• Strong organizational abilities with close attention to detail.
• Able to multitask, prioritize, and work effectively in a fast-paced clinic.
• A collaborative team player who can also work independently.

Schedule

• Approximately 20-25 hours per week expected, and could be more
• Pay: $20.00–$22.00 per hour (based on experience)
• Extended health care benefits after three months of probation
• 20%–30% staff discount on wellness services after the probation period
• Supportive work environment
• On-site workplace in a modern, growing wellness clinic

Why Join Gilmore Wellness Clinic?

You will be part of a collaborative team committed to exceptional patient care, innovation, and operational excellence. This role is ideal for individuals who want to develop their career in wellness and healthcare administration while contributing to a positive, patient-centred experience.

Why Work With Us?

• Modern, fully equipped clinic with advanced technologies
• Supportive leadership and strong team culture
• High client demand and steady bookings
• Front-desk and administrative support
• Opportunities for professional development
• Flexible scheduling
• Competitive pay & commission structures
• Staff Wellness Benefits: 20–30% discount on select services after probation
• A growing brand with room to build your future