IVR Application Developer – Cisco CVP/ Amazon Connect

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; Hybrid; CAD 90.000 - 130.000; Vollzeit

Zusammenfassung

Astra-North Infoteck Inc. in Toronto, ON, is seeking an IVR Application Developer with Cisco CVP and Amazon Connect expertise. This 4 days hybrid role focuses on building DTMF IVR solutions and integrating CVP with backend services.

Candidates should bring strong Java development skills, experience with REST/XML, and knowledge of CVP, UCCE/ICM, and Cyara to support customer self-service and agent desk data flows.

Qualifikationen

• 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
• Strong Java development experience with backend integrations (HTTP REST APIs, XML Web Services).
• Experience in CVP in Java, API integration, data sharing between IVR and agent desktop.
• Knowledge of UCCE/ICM integration with CVP routing and CTI concepts.

Kenntnisse

IVR CVP

Cisco Call Studio

VXML Server

CVP Custom Elements

Java Development

REST & XML Web Services

OAuth2

SQL Server

UCCE/ICM

Cyara

Amazon Connect

Jobbeschreibung

IVR Application Developer – Cisco CVP / Amazon Connect

Location:

Toronto, ON

Work Mode:

4 days hybrid

Skill Required

• 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
• Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
• Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
• Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
• Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
• Strong knowledge of AWS Amazon Connect is a plus.