IT Systems & Support Specialist (Intermediate)

Deveraux Group of Companies; Calgary; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits program

RRSP matching with profit-sharing plan

Job summary

Deveraux Group of Companies is seeking a hands-on IT Systems & Support Specialist to provide on-site technical support across offices and properties, while supporting Microsoft 365, Intune, Azure, and endpoint environments.

You will troubleshoot issues, assist with device management, security, identity, and data governance, and help implement modern Microsoft technologies to build a secure, scalable IT environment.

Qualifications

• 4+ years of experience in IT support, systems support, or IT operations.
• Strong hands-on experience with Windows desktop and endpoint troubleshooting.
• Proven experience administering Microsoft 365 in a business environment.
• Experience supporting or implementing endpoint security, patching, and device hardening.
• Familiarity with Microsoft 365 Copilot or AI-enabled tools is an asset.
• Basic to intermediate networking knowledge (TCP/IP, wireless, switching).
• Experience with onboarding, offboarding, and device lifecycle management.
• Strong communication skills and service-oriented mindset.
• Ability to work independently in a multi-site on-site environment.

Responsibilities

• Provide day-to-day desktop and laptop troubleshooting for Windows-based systems.
• Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues.
• Deliver in-person and remote support to corporate and property staff.
• Escalate advanced issues and maintain incident documentation.
• Administer Microsoft 365 users, licensing, permissions, and shared services.
• Lead onboarding and offboarding processes including identity, access, and device provisioning.
• Perform basic troubleshooting of wired and wireless networking issues.
• Assist with CCTV, access control, and IoT systems where required.
• Create SOPs and user guides for common IT processes.

Skills

IT support

Windows troubleshooting

Microsoft 365 administration

Endpoint security

AI-enabled tools

Networking basics

Onboarding/offboarding

Multi-site support

Communication skills

Tools

Microsoft Teams

CCTV systems

IoT systems

Job description

At Deveraux, we’re more than a rental developer. We’re builders of community, connection, and opportunity. With over $2.5 billion in managed assets across Western Canada, we’ve been recognized as Platinum Status with Canada’s Best Managed Companies for our innovation, growth, and commitment to creating thriving communities.

We specialize in the design, development, construction, and management of purpose-built apartment communities. Thanks to our vertically integrated model, we manage every stage of a project’s lifecycle, from conception to construction to long-term operations. This structure encourages collaboration across all departments and gives our team the chance to contribute meaningfully at every step.

Our developments are thoughtfully designed to be sustainable and forward-thinking, consistently exceeding national energy standards. But our impact goes beyond the buildings. We believe in giving back through donations, volunteerism, and mentorship, because responsible development includes supporting the communities around us.

At Deveraux, our culture is rooted in accountability, integrity, excellence, and collaboration. We’ve created an inclusive environment where innovation is encouraged, and every voice is heard. With access to leadership, strong mentorship, and continuous development opportunities, this is more than a workplace. It is a place where you can grow, make a difference, and be part of something meaningful.

The Opportunity

We are looking for a hands-on IT Systems & Support Specialist to provide primarily on-site technical support across our offices and properties while supporting our Microsoft 365, Intune, Azure, and endpoint environments.

In this role, you'll troubleshoot technical issues, support end users, and help maintain device management, endpoint security, identity, and data governance. You'll also contribute to the implementation of modern Microsoft technologies, including security, governance, and AI-enabled tools, helping build a secure, scalable, and efficient IT environment.

What we offer...

• Attractive compensation package that is competitive in the industry
• Comprehensive benefits program comprising life, long-term disability, and extended medical, dental, and vision coverage
• Registered retirement savings plan (RRSP) with a matching Deveraux-funded deferred profit-sharing plan (DPSP)
• Transparent and rewarding workplace dedicated to supporting your professional development

What you bring...

• 4+ years of experience in IT support, systems support, or IT operations
• Strong hands-on experience with Windows desktop and endpoint troubleshooting
• Proven experience administering Microsoft 365 in a business environment
• Experience supporting or implementing endpoint security, patching, and device hardening
• Familiarity with Microsoft 365 Copilot or AI-enabled tools is an asset
• Basic to intermediate networking knowledge (wireless, switching, TCP/IP)
• Experience with onboarding, offboarding, and device lifecycle management
• Strong communication skills with end users, service-oriented mindset
• Ability to work independently in a multi-site, on-site environment
• Strong organizational and prioritization skills
• Multi-site support experience is an asset

You will...

DESKTOP SUPPORT & SERVICE DESK

• Provide day-to-day desktop and laptop troubleshooting for Windows-based systems.
• Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues.
• Deliver exceptional in-person and remote support to corporate and property staff.
• Escalate advanced issues where required and maintain clear documentation of incidents and resolutions.

MICROSOFT 365, AZURE & ENDPOINT MANAGEMENT

• Administer Microsoft 365 users, licensing, permissions, and shared services.
• Support Microsoft Teams administration and collaboration tools.
• Lead onboarding and offboarding processes including identity, access, and device provisioning.

NETWORKING & PROPERTY TECHNOLOGY SUPPORT

• Perform basic troubleshooting of wired and wireless networking issues.
• Support wireless access points, switching, VLANs, and site connectivity.
• Assist with CCTV, access control, and IoT systems where required.
• Support property rollouts, upgrades, and new site deployments.

USER EXPERIENCE, TRAINING & SECURITY AWARENESS

• Deliver a professional, patient, and service-oriented support experience.
• Manage cybersecurity awareness and anti-phishing training programs.
• Create SOPs and user guides for common processes.

DEVICE LIFECYCLE, ONBOARDING/OFFBOARDING & ASSET MANAGEMENT

• Prepare, image, deploy, and maintain laptops, desktops, and mobile devices.
• Lead full onboarding and offboarding processes, ensuring secure provisioning and recovery of assets.
• Maintain accurate IT asset tracking and lifecycle records.
• Assist with office setups, moves, and deployments.
• Other duties/projects as assigned.

Additional Information

You must be legally eligible to work in Canada (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a satisfactory Criminal Background Check.

The Deveraux Group of Companies is an Equal Opportunity employer. We foster a diverse and inclusive workplace where individuals, regardless of disability, gender, sexual orientation, marital status, race, color, religion, age, nationality, or ethnic origin, have equitable access to opportunities for employment, professional opportunities and advancement. Our recruitment practices are merit-based, ensuring that every candidate is evaluated fairly based on their qualifications, skills, and potential to positively impact our team. Embracing diversity is integral to our organizational ethos, creating a culture where diverse perspectives contribute to our ongoing success and drive innovation.