IT Systems Analyst

De Havilland Aircraft of Canada Limited; Calgary; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player in aerospace is seeking a Systems Analyst to support and enhance in-house applications. This role involves troubleshooting, maintaining, and modernizing legacy systems while ensuring the integrity of business data. You will collaborate with teams to translate business needs into technical projects and provide solutions that maximize value. The ideal candidate will possess strong analytical and communication skills, with a proactive approach to problem-solving. Join a dynamic team committed to innovation and excellence in the aviation sector, where your contributions will help shape the future of aerospace technology.

Qualifications

• 5+ years experience in enterprise application support and administration.
• Strong problem solving, analytical skills, and strategic thinking.

Responsibilities

• Provide technical support for operational application issues.
• Analyze system failures and implement corrective actions.
• Manage application updates and ensure proper testing.

Skills

C/C++

VBA

VBS

PowerShell

PowerApps

Microsoft Azure

Azure DevOps

SQL

Unix

Incident and Problem Management

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Computer Science

Technical diploma in IT

ITIL certification

Job description

Posted Monday, April 14, 2025 at 6:00 AM

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs worldwide.

Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.

Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.

Reporting to the Manager, Enterprise Applications, and engaging across all services delivered by De Havilland Information Technology, we are looking for a dynamic and open-minded individual to join us as a Systems Analyst. You will be part of a team working to support and enable capabilities for teams across De Havilland.

As the Systems Analyst, your main role will be supporting, maintaining, and administering in-house and commercial off-the-shelf (COTS) applications for business capabilities. Alongside support responsibilities, you will also be challenged to assist in the modernization of legacy systems and some development of new capabilities.

Key Responsibilities:

• Provide application technical support by investigating, troubleshooting, and resolving operational application functionality related issues.
• Analyze system issues or failures, provide root cause analysis, and when required implement corrective actions through administration of COTS applications or potential code corrections for in-house developed software.
• Work with vendor providers to troubleshoot and recommend corrective measures to identified issues and then coordinate those corrections with business end users.
• Manage application updates and ensure proper testing, documentation, and communications.
• Configure and test software based on De Havilland best practices and specifications.
• Create and maintain system documentation as required.
• Responsible for maintaining the integrity and availability of the business data while stored in information systems.
• Responsible for supporting the achievement of Service Level Expectations (SLE) for supported applications.
• Act as a technical stakeholder to business process owners and specialists, aiding them in their decision making and building their trust and confidence.
• Support business demand pipeline and provide solutions to the business that provide maximum value and at the same time aligned with Business and IT goals and strategy.
• Support translation of business needs into actionable technical projects, through writing and gathering business requirements, scoping required project plans, and executing and delivering project goals.
• Assist in implementation of new or enhanced functionality, including requirements gathering, analysis, and development of support processes.
• Act as second/third line support and carry out incident, change, and problem management.
• Other duties as required.

Education:

• Bachelor’s degree or technical diploma from an accredited institution in Computer Science, Software Engineering, Information Technology (IT), or related field.
• ITIL certification will be an asset.

Skills:

• 5+ years of post-graduate experience supporting, optimizing, and administrating enterprise level applications and data sets.
• Willing to take a business focused, holistic approach to delivering operations.
• Working knowledge and experience with C/C++, VBA, VBS, PowerShell, and PowerApps.
• Working knowledge and experience with Microsoft Azure and Azure DevOps.
• Experience with incident and problem management lifecycles.
• Experience with SQL & Unix environments.
• Strong knowledge of the software development life cycle, DevOps, and development best-practices.
• Willingness to learn new technologies when required.
• Excellent communication skills (written and verbal).
• A self-starter with the creativity to solve problems independently.
• Ability to build effective relationships with a range of team members, stakeholders, partners, vendors, and business users.
• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.
• Demonstrated strong problem solving, analytical skills, and strategic thinking.
• Demonstrated experience in developing reports and conducting data analysis.
• Strong interpersonal skills.
• Ability to adapt to shifting priorities, demands, and timelines.
• Curious, positive, enthusiastic, and energetic.
• Occasional travel within Canada may be required < 10%.

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders, and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background, and criminal background checks.