IT Systems Administrator / Administrateur·trice des systèmes TI

Canada Soccer Association; Ottawa; Hybrid; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Canada Soccer is seeking an intermediate IT Systems Administrator to deliver desktop and systems support, strengthen security, and optimize IT processes across Toronto or Ottawa offices. The role supports staff, game-day systems, and event technology in a flexible, hybrid setup.

Applicants should have 3–5 years of Microsoft 365/Windows Server experience, a college diploma, and strong communication in English. Occasional evenings, weekends, and travel within Canada may be required.

Qualifications

• 3–5 years of desktop and network support in a Microsoft 365 environment.
• College diploma or equivalent.
• Experience with Active Directory / Azure AD / Entra, Exchange, Intune.

Responsibilities

• Provide desktop and systems support for staff, game-day systems, and event technology.
• Maintain security posture and ensure compliance with information security and privacy policies.
• Assist onboarding and device provisioning for new employees and contractors.

Skills

Microsoft 365

Windows Server

Active Directory / Azure AD

VMware / Hyper‑V

Networking basics

PowerShell

Education

College diploma

Tools

Unifi networking

Power BI

Business Central

Job description

CANADA SOCCER JOB DESCRIPTION

Position: IT Systems Administrator

Reports to: Chief Operating Officer / CFO

Department: IT

Location: Toronto, ON or Ottawa, ON

OVERVIEW (Français à suivre ci-dessous)

Canada Soccer is seeking an intermediate-level IT Systems Administrator to join our team. This role will provide exceptional desktop and systems support to internal stakeholders and will play a key role in improving our IT processes, strengthening security, and enhancing the experiences of our athletes and fans.

The successful candidate will be comfortable working in an event‑driven environment, including supporting soccer matches, national competitions and other event activities. Candidates must be available to work flexible hours, including some evenings and weekends. This role will need to provide remote and onsite user support.

KEY RESPONSIBILITIES

Technical Support

• Serve as first point of contact and respond to all desktop IT support tickets (e.g., Microsoft 365, network issues, system access, software installation).
• Provide remote and on‑site support for staff, game‑day systems, and critical event technology.
• Ensure on‑site hardware and systems operate optimally and respond promptly to unplanned outages.
• Maintain Canada Soccer’s cybersecurity posture and ensure compliance with all information security and privacy policies.
• Stay current with new technologies and industry developments and recommend relevant improvements.

Asset and inventory management

• Maintain accurate system and network documentation.
• Track and manage IT assets (hardware, software licenses, and configurations).
• Support lifecycle management for devices and systems (deployment, updates, decommissioning).

Vendor and Operational support

• Support in the implementation of IT roadmaps and key initiatives.
• Act as top-level system administrator and support for enterprise applications.
• Ensure information and system access controls are maintained and enforced.
• Identify and recommend improvements to information security, privacy, and IT operations.
• Manage relationships with key stakeholders in business operations, National Teams, Competitions and other operating units.
• Coordinate with external vendors and service providers as required.
• Ensure IT and Information Security policies are consistently applied and enforced.
• Assist with onboarding through technology setup including account creation, orientation support, and device provisioning.

Teamwork and professionalism

• Serve as a welcoming, supportive source of help for colleagues at all levels.
• Work collaboratively in a cross‑functional, event‑driven environment.
• Communicate clearly and professionally with technical and non‑technical stakeholders.
• Participate in other related projects and tasks as assigned.

QUALIFICATIONS

Education & Experience

• Possess a college diploma or equivalent.
• 3 to 5 years of experience providing desktop and network support in a Microsoft 365 environment.

Skills & Competencies

• Self‑starter who can work with minimal supervision.
• Empathetic, customer‑focused approach with proven customer service skills.
• Strong time management and organizational skills, with the ability to manage multiple priorities.
• Ability to work both independently and collaboratively within cross‑functional teams.
• Ability to learn new concepts quickly and share knowledge effectively with others.
• Exceptional written and verbal communication skills.

• Ability to manage multiple priorities in a fast‑paced, event‑driven environment.
• Bilingual (English/French) preferred; additional languages considered an asset.

Required Technical Skills and Experience

• Desktop and systems support in modern Microsoft and networking environments; some systems include:
  • Windows 11 and Windows Server
  • Microsoft 365 / Office 365 (including Security & Compliance)
  • Active Directory / Azure AD / Entra, Exchange, Intune
  • Virtualization platforms (VMware or Hyper‑V)
  • Core networking (TCP/IP, DNS, etc.) and hardware support (desktop, server, network)
  • Scripting (e.g., PowerShell, Bash)
  • Endpoint, systems, and network security

Nice-to-Have

• Experience with additional tools and platforms; some systems include:
  • Unifi networking
  • Power BI
  • Business Central
  • Pantheon
  • Large venue or sports & entertainment technologies

Work Environment

• On occasion, work staggered hours, evenings, and weekends
• Periodic travel within Canada and, possibly internationally to attend meetings, competitions, and conferences.

Job Details

This full-time, permanent role has an annual salary range of $75,000 - $90,000, with a comprehensive benefits package. The final compensation will be determined based on the successful candidate's experience and qualifications. This is a new position and offers flexibility to work fully on-site or in a hybrid arrangement from either our Toronto or Ottawa office.

WHY JOIN CANADA SOCCER?

As the governing body for soccer in Canada, Canada Soccer plays a key role in growing and developing the sport nationwide. Joining the organization provides an opportunity to contribute to programs that create meaningful pathways, strengthen participation, and support the continued growth of soccer communities across the country.

Canada Soccer

Canada Soccer is the official governing body for soccer in Canada. In partnership with its members, Canada Soccer promotes the growth and development of soccer in Canada, from grassroots to high performance, and on a national scale. Soccer is the largest participatory sport in Canada and continues to grow across communities nationwide.

Canada Soccer is committed to creating an inclusive and accessible recruitment process and work environment. Canada Soccer provides equal opportunity for all applicants and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences pardoned or suspended, marital status, family status, disability, or any other characteristic protected by applicable law.

Self-identification by candidates in the process is completely voluntary. We welcome and encourage applications from people with disabilities.

More information on our IDEA action plan can be found here: https://canadasoccer.com/play/idea/

CANADA SOCCER — DESCRIPTION DU POSTE

Poste : Administrateur·trice des systèmes TI

Relève de : Chef de l'exploitation / Chef des finances

Département : Technologies de l’information (TI)

Lieu : Toronto (Ontario) ou Ottawa (Ontario).

APERÇU

Canada Soccer recherche un·e administrateur·trice des systèmes TI de niveau intermédiaire pour se joindre à notre équipe. Ce rôle offrira un soutien exceptionnel en matière de postes de travail et de systèmes aux parties prenantes internes et jouera un rôle clé dans l’amélioration de nos processus informatiques, le renforcement de la sécurité et l’enrichissement de l’expérience de nos athlètes et de nos partisans.

La personne retenue sera à l'aise de travailler dans un environnement axé sur des événements, incluant le soutien aux matchs de soccer, aux compétitions nationales et d'autres activités eventielles. Les personnes candidates doivent être disponibles pour travailler des horaires flexibles, y compris certains soirs et fins de semaine. Ce poste devra offrir un soutien aux utilisateurs à distance et sur place.

RESPONSABILITÉS CLÉS

Soutien technique

• Servir de premier point de contact et répondre à toutes les demandes de soutien informatique pour les postes de travail (par exemple, Microsoft 365, problèmes de réseau, accès aux systèmes, installation de logiciels).
• Fournir un soutien à distance et sur place pour le personnel, les systèmes de jour de match et la technologie critique des événements.
• Se assurer que le matériel et les systèmes sur place fonctionnent de façon optimale et réagissez rapidement aux pannes imprévues.
• Maintenir la posture de cybersécurité de Canada Soccer et veiller au respect de toutes les politiques de sécurité de l'information et de confidentialité.
• Intervenir en cas d'incidents de cybersécurité.
• Se tenir au courant des nouvelles technologies et les développements de l'industrie et recommandez les améliorations pertinentes.

Gestion des actifs et de l’inventaire

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