IT System Administrator

Charlotte Products Ltd.; Peterborough; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Extended Health & Dental Care

RRSP contributions

EFAP

Job summary

Swish IT is seeking an IT Systems Administrator to maintain and secure our hybrid Microsoft 365 and Google Workspace environment across 13 sites in Canada. You will manage identities, access, backups, and disaster recovery while supporting infrastructure improvements and ensuring high system availability.

The role requires hands-on experience with Windows Server, virtualization, and network security, plus travel between sites as needed. Location is Peterborough, Ontario, on-site.

Qualifications

• Bachelor's degree or equivalent in CS/IT or related field.
• 5+ years in systems administration across multiple sites.
• Strong Microsoft 365 administration: Entra ID, Intune, Exchange Online, AD.
• Working knowledge of Google Workspace administration.
• PowerShell scripting for admin tasks.
• Experience with firewall/SD-WAN platforms (Fortinet, Meraki, Palo Alto, etc.).
• Hypervisor experience (Hyper-V/VMware/Proxmox) and core Windows Server roles.
• Experience with backup solutions (Veeam, Datto, Acronis) and restores.

Responsibilities

• Administer Active Directory, Entra ID and Google Workspace, including directory sync.
• Manage SSO, conditional access and least-privilege access.
• Automate onboarding/offboarding with PowerShell and GAM; script-based tasks.

Skills

Systems administration

Identity management

Network troubleshooting

Cybersecurity awareness

Clear communication

Education

Degree in Computer Science / IT or related field

Equivalent education and experience

Tools

Microsoft 365

Entra ID

Google Workspace

PowerShell

GAM / Apps Script

Syncro RMM

Fortinet

Meraki

Palo Alto

SonicWall

VMware

Proxmox

Veeam

Google Vault

Job description

Join Swish as an IT System Administrator

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role:

The IT Systems Administrator is responsible for the maintenance, configuration, security, and reliable operation of the organization's IT systems and infrastructure across 13 locations. This role oversees a hybrid Microsoft 365 and Google Workspace environment, including identity and access management, servers, endpoints, network infrastructure, virtualization, backups, and disaster recovery.

The position plays a key role in ensuring system availability, network connectivity, data integrity, and cybersecurity readiness. Responsibilities include proactively identifying and resolving technical issues, automating administrative processes, supporting infrastructure improvements, and ensuring consistent IT operations across all locations.

The IT Systems Administrator works closely with internal staff, management, vendors, and service providers to maintain a secure, efficient, and reliable technology environment while contributing to infrastructure planning, operational efficiency, and continuous improvement.

Key Responsibilities:

Identity and access

• Administer Active Directory, Entra ID and Google Workspace, including directory sync (Entra Connect / Cloud Sync, GCDS) and resolving sync conflicts.
• Manage SSO (SAML/OIDC), conditional access and least-privilege access, including Windows LAPS, privileged access tiers and service accounts.
• Automate onboarding, offboarding and bulk changes with PowerShell, Microsoft Graph and GAM / Apps Script.

Endpoints

• Provision devices zero-touch with Syncro RMM software or similar, manage compliance policies, configuration profiles, Win32 app packaging and update cycles.
• Manage Group Policies ensure they are working cleanly.

Network

• Maintain firewalls, SD-WAN and site-to-site VPNs across 13 locations, including routing, 802.1X/RADIUS and Wi-Fi.
• Troubleshoot connectivity down to the packet level and elevate effectively to ISPs and carriers.

Servers, backup and recovery

• Run our virtualization platform and Windows Server roles (DNS, DHCP, file and print, certificate services), plus some Linux systems.
• Own backups for on-premises systems and SaaS (M365 and Workspace) following the 3-2-1 rule, with immutable or offsite copies and regular, documented restore tests.
• Configure UPS units for graceful shutdown.

Security

• Manage EDR, vulnerability scanning and remediation.
• Maintain email authentication (SPF, DKIM, DMARC) on both platforms, and retention and eDiscovery in Google Vault.

Operations

• Monitor systems through our RMM/monitoring tools and respond to alerts.
• Keep documentation and network diagrams current.
• Follow change management practices so updates at 13 sites don't cause surprise outages.
• Communicate clearly with staff and management during incidents and outages.
• Travel between sites as needed for projects and hands-on support.

What You Bring:

Required Qualifications:

• Degree in Computer Science, Information Technology, Systems Administration, or a related field, or equivalent combination of education and experience
• 5+ years in systems administration, ideally in a multi-site organization.
• Strong Microsoft 365 administration: Entra ID, Intune, Exchange Online and Active Directory.
• Working knowledge of Google Workspace administration.
• PowerShell scripting for administration and reporting.
• Hands-on experience with at least one business firewall/SD-WAN platform (e.g., Fortinet, Meraki, Palo Alto, SonicWall, Ubiquiti), plus routing and VPN fundamentals.
• Experience with a hypervisor (Hyper-V, VMware or Proxmox) and core Windows Server roles.
• Experience running a backup product (e.g., Veeam, Datto, Acronis) and performing restores.
• Calm, clear communication with non-technical staff, including talking someone through a fix remotely.
• A valid driver's license and willingness to travel between sites.

Additional Qualifications & Assets:

• SSO design in a hybrid Microsoft/Google environment, and directory sync troubleshooting.
• OSPF or BGP over VPN, 802.1X/NPS, Wi-Fi site surveys and Wireshark or similar.
• Experience migrating off VMware.
• Basic Linux administration.
• EDR (Defender for Endpoint, SentinelOne or CrowdStrike) and vulnerability scanning (Tenable, Rapid7 or Defender Vulnerability Management).
• Google Vault and SaaS backup tools.
• RMM/monitoring tools (PRTG, Zabbix, Datto RMM, N-able, NinjaOne) and documentation platforms (IT Glue, Hudu, Confluence, Visio, draw.io).
• ITIL-style change management.
• Certifications such as MS-102, MD-102, SC-300, AZ-104, Google Workspace Administrator, CompTIA Network+/Security+ or CCNA.
• AI and AIOps: using AI assistants (e.g., Copilot, ChatGPT, Claude) responsibly for scripting and troubleshooting; working with AIOps features such as anomaly detection and alert correlation in monitoring and security tools; managing Gemini rollouts; and building AI-driven automations like ticket triage or log summarization.

Job Details & What We Offer

A people-first company

• Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

• Location: On-Site - Peterborough, Ontario
• Salary: $70,000-$90,000, based on skills and experience
• Variable compensation: Annual performance bonus eligibility
• Vacation: Starting at 3 weeks

Benefits from Day 1

• Company-paid Extended Health & Dental Care
• Company contributions to a Registered Retirement Savings Plan (RRSP)
• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions
• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information:

Newly created role that evolved from an existing vacancy