Service Technician

Swish Group of Companies; Winnipeg; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Extended Health & Dental Care

RRSP contributions

EFAP

Job summary

Swish Group of Companies in Winnipeg, Manitoba is seeking a Service Technician to diagnose, repair, and maintain commercial cleaning equipment both in the workshop and on customer sites.

You will install chemical dispensing systems, perform preventative maintenance, manage parts inventory, and support sales with demonstrations. Excellent technical aptitude and a customer‑facing mindset are essential.

Qualifications

• High School diploma or equivalent.
• Valid Driver’s License (Class 5) and clear driving record.
• Ability to read manuals, diagrams and schematics.
• Strong organizational skills for parts inventory.
• Strong computer skills to log calls and order parts.
• Good interpersonal skills with customers, staff and suppliers.
• Technical or mechanical aptitude is an asset (electronics, appliances, small engines).
• Willingness to learn new skills from the team.

Responsibilities

• Maintain, diagnose, and service commercial cleaning equipment in workshop and on customer property.
• Install, configure, and maintain chemical dispensing systems in customer facilities.
• Perform preventative maintenance and calibrations for safety and performance.
• Maintain inventory of replacement parts and equipment.
• Care for and stock the service van.
• Manage scheduled service calls and after-hours emergencies.
• Assist Sales and Management with equipment demonstrations and rentals.
• Keep records of billable hours for service calls.
• Promote Planned Maintenance Agreements to reduce downtime.

Skills

Reading manuals and schematics

Customer communication

Organizational skills

Computer literacy

Interpersonal skills

Willingness to learn

Education

High School diploma or equivalent

Tools

Manuals & schematics

Service software (inventory/logging)

Job description

Join Swish as a Service Technician

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role:

The Service Technician plays a critical role in maintaining customer satisfaction by delivering timely, high-quality equipment service. This includes diagnostics and troubleshooting, emergency repairs, planned preventative maintenance, pre- and post-delivery inspections, customer training, and general technical support related to equipment performance and care.

As a frontline representative of the company, the Service Technician builds strong customer relationships through professionalism, responsiveness, and technical expertise. Through high-quality workmanship and attention to detail, the Service Technician ensures equipment is properly serviced, maintained, and ready to perform when customers need it most.

Key Responsibilities:

• Maintain, diagnose, and service commercial cleaning equipment such as power washers, floor scrubbers, and small engines in both the workshop and on customer property

• Install, configure, and maintain chemical dispensing systems in customer facilities

• Perform preventative maintenance and system calibrations to ensure optimal performance and compliance with safety standards

• Maintain an inventory of replacement parts and equipment

• Care for, maintain, and stock the service van

• Efficiently manage and complete scheduled service calls based on established procedures

• Assist the Sales and Management teams with equipment demonstrations and rentals

• Keep accurate records of billable hours spent on in-house or on-site service calls

• Promote and support Planned Maintenance Agreements to reduce customer downtime

• Respond to after-hours or weekend emergency service calls as required

What You Bring:

• High School diploma or equivalent

• Acceptable Driver’s Abstract and valid Driver’s License (Class 5)

• Ability to read and understand product manuals, diagrams, and schematics

• Strong organizational skills and clerical abilities for the maintenance of parts inventory

• Strong computer skills in order to log calls, billable hours, and place orders for parts

• Interpersonal skills to communicate with customers, staff, and suppliers in a pleasant and professional manner

• Acquired technical or mechanical knowledge or aptitude, such as experience working with electronics, appliances, small engines, or automotive repair would be an asset

• Willingness to learn new skills from our experienced team

Job Details & What We Offer

A people-first company

• Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

• Location: Winnipeg, Manitoba

• Salary: $50,000 to $60,000

• Variable compensation: Annual performance bonus eligibility

• Vacation: Starting at 3 weeks

Benefits from Day 1

• Company-paid Extended Health & Dental Care

• Company contributions to a Registered Retirement Savings Plan (RRSP)

• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions

• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more

• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information:

Existing vacancy