IT Support Technician I

Bluberi; Drummondville; On-site; CAD 45,000 - 65,000; Full time

Job summary

Bluberi, a leading gaming company, seeks an IT Support Technician I to manage workstations' software and hardware. Responsibilities include handling Help Desk requests, mentoring staff, and improving system performance. Ideal candidates are bilingual, organized, and have a background in IT.

Qualifications

• Proficient understanding of various types of hardware.
• Ability to manage multiple projects.
• Good time management skills and attention to detail.

Responsibilities

• Deploys equipment for new team members.
• Acknowledges and responds to Help Desk requests.
• Identifies and resolves software and hardware issues.

Skills

Organizational skills

Analytical skills

Problem-solving

Bilingual (French and English)

Education

College degree in Information Technology

Diploma of vocational studies (DEP) in Computer Support

Tools

CompTIA A+

MS Windows Server

Windows Client

Job description

Bluberi Values

• We Are the New School
• Clarity and Transparency
• Find It, Fix It, Own It
• Standard Operating Success
• Easiest Company to do Business With
• It’s a Team Sport
• Celebrate Wins, But Never Be Satisfied
  
  

About The Company

Welcome to Bluberi, where we’re putting the FUN in gaming! Driven by innovation and a dash of disruption, our team is a group of masterminds developing highly original software and technology solutions that spice up the gaming scene. Bluberi is rapidly expanding and offers 5 offices throughout North America - headquarters in Las Vegas, NV, and design studios located in Reno, NV: Drummondville, QC, Moncton, NB and our newest studio in Austin, TX.

We bring over 30 years’ industry experience and we’re committed to delivering standout casino gaming experiences to players and operators alike. Our creative innovators are on a mission to shake things up with fun-driven products. At Bluberi, we dare to be bold, proud of our creativity, enjoy being disruptors and are always ready to add a little extra imagination with a twist into everything we do.

About The Team

Our team is a powerhouse of talent, uniting skilled professionals from diverse fields such as mathematics, visual arts, software engineering, game design, audio engineering, and quality assurance. With its head office in Las Vegas, the R&D team in Drummondville and studios all over North America, Bluberi is a fast-growing company offering a multitude of opportunities.

Driven by the passion to create captivating slot machines that inspire and entertain, we’re shaping the future of gaming, together, one brilliant idea at a time!

Job Summary

The IT Support Technician I is responsible for the management of the workstations fleet, from a software and hardware perspective.

Essential Duties And Responsibilities

Essential duties and responsibilities include but are not limited to the following:

• Deploys equipment for new members of the team.
• Acknowledges and responds to Help Desk requests as needed with the ticketing system.
• Identifies and resolves software and hardware configuration issues.
• Maintains the fixed assets inventory system up to date.
• Maintains IT equipment security within its deployments.
• Monitors computer systems to improve performance and makes recommendations for improvements and modifications.
• Ensures the management of warranties and related claims
• Mentors and trains lower-level staff.
• Creates and documents processes.
• Ensures 24/7 operational service level via on-call duty.
• Other tasks and responsibilities as assigned by the manager.
  
  

Required Skills And Experience

• College degree in Information Technology or diploma of vocational studies (DEP) in Computer Support or relevant experience.
• Demonstrated proficiency and understanding of various types of hardware.
• Demonstrated ability to manage multiple projects simultaneously.
• Ability to speak, read and write in French and English at a high level.
• Good organizational skills and attention to detail
• Good time management skills with a proven ability to meet deadlines.
• Good analytical and problem-solving skills.
• Able to work individually and collaboratively within a team.
  
  

Assets

• CompTIA A+ or MS Windows Server and Windows Client, preferred.
• Good interpersonal skills.
  
  

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Depending on the position, may have to travel locally, nationally or internationally.