IT Support Technician

Casey's Creative Kitchens; St. Thomas; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Fair and competitive wages

Culture of continuous learning

Community involvement and giving back

Steady business growth

Health Spending Account

Life Insurance

AD&D Insurance

Paid Vacation time

Paid sick time

RRSP Matching Program

Safety Boot/Shoe Reimbursement Plan

Job summary

Casey’s Creative Kitchens is seeking an IT Support Technician to keep our office and manufacturing environments running smoothly. You’ll troubleshoot computers, printers, networks, and Google Workspace, supporting users across Casey’s growing Southwestern Ontario operations.

This role blends hands-on desktop support with collaboration with external IT partners, and occasional travel between company locations may be required.

Qualifications

• Education or certification in Information Technology, Computer Systems, Networking, or a related field.
• Experience with IT help desk, desktop support, or technical support is preferred.

Responsibilities

• Provide day-to-day IT support across office and manufacturing environments, troubleshooting computers, software, printers, mobile devices, network connectivity, Google Workspace, and other technology issues.
• Set up, configure, maintain, and track computers, devices, and other IT equipment, including preparing equipment and system access for new employees.
• Administer and support Google Workspace, user accounts, permissions, shared drives, and other company systems.
• Maintain reliable network and Wi-Fi connectivity and assist with basic network troubleshooting.
• Support cybersecurity practices, system updates, access controls, backups, and other IT security measures in coordination with external IT partners.
• Work with external IT partners and software vendors to troubleshoot and resolve more complex issues.
• Maintain IT documentation and equipment records.
• Support technology upgrades, implementations, and IT-related projects.
• Identify recurring technology issues and recommend practical improvements to systems, equipment, and processes.

Skills

Windows-based systems

Google Workspace

Hardware troubleshooting

Printer troubleshooting

Networking basics

Cybersecurity basics

Device management

ERP familiarity

Driver's license (travel)

Education

Information Technology or related field

IT certification (or equivalent)

Tools

Google Workspace

ERP software

Job description

About Casey's Creative Kitchens

At Casey's Creative Kitchens, we believe kitchens are the backdrop of life, where morning routines, family dinners, and lasting memories are made. For over 48 years, we've been designing and crafting custom cabinetry across Southwestern Ontario, guided by one simple principle: form follows function.

From design and custom cabinetry to stone countertop fabrication, we offer a complete approach to transforming spaces. Now in our second generation of family ownership, we've grown to an 82,000 sq. ft. manufacturing facility and a team of 100+ skilled professionals, all while staying true to the values the company has been built on.

Where you Come In

As our IT Support Technician, you’ll be the go-to person for day-to-day technology support across Casey’s. You’ll help keep our people connected and our systems running smoothly by troubleshooting issues, supporting our technology and equipment, and working with external IT partners when needed.

We’re looking for someone who is approachable, patient, organized, and comfortable troubleshooting problems independently. You don’t need to know the answer to everything, but you should enjoy figuring things out and be able to explain technical issues in a way that makes sense to people who may not be technical. With a mix of office and manufacturing technology to support, no two days will look quite the same.

Key Responsibilities

• Provide day-to-day IT support across office and manufacturing environments, troubleshooting computers, software, printers, mobile devices, network connectivity, Google Workspace, and other technology issues.
• Set up, configure, maintain, and track computers, devices, and other IT equipment, including preparing equipment and system access for new employees.
• Administer and support Google Workspace, user accounts, permissions, shared drives, and other company systems.
• Maintain reliable network and Wi-Fi connectivity and assist with basic network troubleshooting.
• Support cybersecurity practices, system updates, access controls, backups, and other IT security measures in coordination with external IT partners.
• Work with external IT partners and software vendors to troubleshoot and resolve more complex issues.
• Maintain IT documentation and equipment records.
• Support technology upgrades, implementations, and IT-related projects.
• Identify recurring technology issues and recommend practical improvements to systems, equipment, and processes.

Qualifications

• Education, certification, or equivalent experience in Information Technology, Computer Systems, Networking, or a related field.
• Previous IT help desk, desktop support, or technical support experience is preferred.
• Strong knowledge of Windows-based computers and experience supporting Google Workspace.
• Experience troubleshooting hardware, software, printers, networks, and user access issues.
• Basic knowledge of networking, cybersecurity, permissions, and device management.
• Experience with manufacturing technology, ERP, or other specialized business software is considered an asset.
• Valid driver’s licence required for occasional travel between company locations.

What We Offer

• Fair and competitive wages
• A culture of continuous learning
• A team committed to community and giving back
• Steady business growth
• Health Spending Account, Life Insurance, AD&D Insurance
• Paid Vacation time
• Paid sick time
• RRSP Matching Program
• Safety Boot/Shoe Reimbursement Plan

Casey's Creative Kitchens is committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the community in which we live, as well as creating an environment where every employee has the opportunity to reach their potential. If you require accommodation at any point during the recruitment and selection process, please let us know. We would like to thank all applicants, however only those selected for an interview will be contacted. To help us keep the recruitment process organized, we kindly ask that applicants refrain from contacting us outside of this job posting, such as through phone calls or social media. To learn more about us, please visit our website at www.caseyskitchens.com