IT Operations Engineer

Cornerstone Building Brands; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Ply Gem Canada in Calgary is seeking an On-Site IT Operations Engineer to provide IT and limited OT support across our manufacturing sites. You will diagnose hardware, software, and network issues, manage user accounts, and help optimize IT/OT infrastructure.

Daily tasks include training end users, coordinating with vendors, documenting configurations, and ensuring SLAs. Travel up to 25% and overtime as needed. A strong foundation in cybersecurity and edge devices is required.

Qualifications

• Bachelor's degree or 2+ years in IT support
• Experience in OT support in manufacturing preferred
• Strong knowledge of IT/OT systems, hardware, software and networking
• Able to work fast-paced with focus on user experience and uptime
• Proficient in system administration tasks and edge device management
• Excellent communication and training skills
• Understanding of cybersecurity principles for manufacturing environments

Responsibilities

• Provide Level II IT/OT support for hardware, software and network issues
• Conduct user training on IT/OT systems and tools
• Manage user accounts, access control and software updates
• Collaborate with vendors to define IT/OT requirements for manufacturing sites
• Evaluate and recommend IT/OT solutions
• Maintain documentation of assets, configurations and procedures
• Log incidents in ticketing systems and meet SLAs
• Setup and maintain IT/OT infrastructure including networks, servers and OT edge devices
• Work with IT/OT security teams to implement security measures
• Stay updated on IT/OT trends and best practices
• Manage relationships with external IT/OT vendors and contractors
• Adhere to company policies for IT/OT environments

Skills

IT support

OT support

Network concepts

Troubleshooting

Documentation

Cybersecurity

Edge device administration

Education

Degree in Information Technology

Tools

Microsoft 365

OPC

MQTT

RESTful APIs

Job description

Job Description

The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user’s community in both IT (Information Technology) and limited OT (Operational Technology) environment. This role requires a strong understanding of IT, and a basic knowledge of OT systems, hardware, and software used in a manufacturing environment. The Technical Services Engineer ensures the smooth operation of IT and OT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT/OT systems for multiple Sites across Cornerstone Building Brands.

Responsibilities

• Provide Level II technical support to end-users for both IT and OT systems, including diagnosing and resolving hardware, software, and network-related issues.
• Conduct user training sessions on IT and OT systems, applications, and tools used in the manufacturing environment.
• Administer and maintain IT and OT systems, including user account management, access control, security configurations, and software updates.
• Collaborate with internal stakeholders and vendors to identify IT and OT hardware and software requirements specific to the manufacturing environment.
• Participate in evaluating and recommending appropriate IT/OT solutions.
• Maintain accurate documentation of IT and OT assets, configurations, procedures, and troubleshooting guides.
• Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.
• Assist in the setup, configuration, and maintenance of IT and OT infrastructure, including networks, servers, OT Edge connectivity (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition) systems, and other OT devices.
• Collaborate with the IT and OT security teams to implement and maintain security measures within the manufacturing environment. Other IT teams to resolve issues.
• Stay informed about industry trends, emerging technologies, and best practices related to IT/OT support in a manufacturing context.
• Propose and support improvement implementation to enhance IT/OT processes, increase efficiency, and optimize system performance.
• Manage relationships with external IT/OT vendors, suppliers, and contractors for support and maintenance services.
• Adhere to company policies, procedures, and compliance requirements related to both IT and OT environments.

This is a fully on-site position based out of the Ply Gem Calgary location:
7140 40 Street SE, Calgary, AB T2C 2B6.

Qualifications

• Degree in Information Technology, Computer Science, Engineering, or 2+ years of experience in providing IT support.
• Experience in OT support within a manufacturing environment is preferred.
• Strong knowledge of IT and OT systems, hardware, software, and networking concepts.
• Ability to work in a fast-paced environment with a focus on user experience and minimizing downtime.
• Proficiency in troubleshooting and resolving technical issues in IT and OT environments.
• Excellent communication and interpersonal skills, with the ability to train and educate end users.
• Experience with system administration tasks, such as user management, software updates, and edge device administration.
• Strong understanding of network infrastructure, maintenance, and cybersecurity principles.
• Familiarity with IT/OT integration and data exchange protocols (e.g., OPC, MQTT, RESTful APIs), industrial automation, and control systems is preferred.
• Knowledge of computer hardware, including legacy PC hardware and operating systems, is a plus.
• Proficiency in Microsoft 365 tools (e.g., Outlook, OneDrive, Excel, PowerPoint, SharePoint).
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving, analytical, and documentation skills.
• Must have a valid driver's license and be willing to travel up to 25%.
• Must be willing to work Overtime as needed.

Additional Information

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.