IT Technician (II)

Genatec; Montreal; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading company in Montreal is seeking an IT Technician to manage client projects and provide technical support. This role involves hands-on work, troubleshooting, and communication with clients, offering a competitive salary and benefits, including a hybrid work schedule and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Company vehicle or mileage reimbursement

Paid certifications and structured learning path

Free full-on-site GYM

Free parking

Qualifications

• 2-3 years in IT support or similar technical role.
• Strong troubleshooting skills across desktop, server, and network environments.
• Strong communication skills in both English and French.

Responsibilities

• Assist with onboarding, migrations, and rollouts for SMB clients.
• Provide Level 2 support for escalated service tickets.
• Communicate clearly with clients before, during, and after site visits.

Skills

Troubleshooting

Communication

Organization

Tools

ConnectWise

Microsoft 365

Datto

Job description

It's hands-on work that builds your technical edge.

You'll work under a team lead, but you'll be trusted to manage your time, show up on site, and get the job done.

You'll install, migrate, and support systems for multiple clients—no two days are the same.

You'll be expected to stay organized, communicate clearly, and solve real problems.

If you like seeing the results of your work, this role puts you at the center of it.

Let's build your field skills, one completed project at a time.

Key Responsibilities

Client Projects and Deployments

• Assist with onboarding, migrations, and rollouts for SMB clients
• Install and configure hardware, software, and network equipment
• Coordinate with team leads to deliver projects on time
• Visit client sites to complete hands-on technical work

Support and Maintenance

• Provide Level 2 support for escalated service tickets
• Troubleshoot user issues across Windows, Microsoft 365, and remote environments
• Handle server, network, and backup checks
• Document resolutions and follow standard procedures

Communication and Coordination

• Communicate clearly with clients before, during, and after site visits
• Track tasks and keep tickets updated
• Report progress to your team lead and flag blockers early
• Manage your schedule and prioritize work effectively

Learning and Growth

• Work across tools like ConnectWise, Microsoft 365, and Datto
• Receive support from senior techs and project leads
• Build your autonomy and develop toward more advanced roles

Qualifications

• 2–3 years in IT support or similar technical role
• Strong troubleshooting skills across desktop, server, and network environments
• Experience working with SMB clients or in an MSP is a plus
• Comfortable driving to client sites across Greater Montreal (valid driver's license required)
• Strong communication skills in both English and French
• Organized, proactive, and accountable

What We Offer

• Competitive salary and benefits package
• Company vehicle or mileage reimbursement for site visits
• Paid certifications and structured learning path
• Hybrid schedule with in-office and field flexibility
• Free full-on-site GYM
• Free parking

If you're ready to do meaningful work, learn from seasoned techs and mentors, and get exposure to real-world IT— let's meet.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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