IT Support Technician

SNC-Lavalin; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

AtkinsRéalis is seeking a Desktop Technician who will provide technical support and ensure smooth operations of IT systems. The ideal candidate should have a college diploma in IT and relevant experience in desktop support roles. Join our team to work on major projects while enjoying a balance between work and life.

Benefits

Competitive pay

Flexible benefits

Defined contribution pension plan

Work environment focused on health and safety

Qualifications

• CompTIA A+ certification or equivalent experience.
• 3-5 years of technical support experience.
• Eligibility for LEVEL II – SECRET security clearance.

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers and software applications.
• Collaborate with IT team members for seamless operations.

Skills

Problem-solving

Communication

Customer-centric approach

Education

College diploma in Information Technology

Tools

Microsoft Windows

Office 365

Job description

AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.

The Desktop Technician will be responsible for providing technical support to end-users, maintaining and troubleshooting desktop hardware and software, and ensuring the smooth operation of IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.

Your role within the team:

• Provide technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, peripherals, and software applications.
• Perform regular maintenance and updates on desktop systems.
• Assist with the setup and deployment of new equipment.
• Provide support to video conference room and equipment.
• Maintain accurate records of support requests and resolutions and ensure tickets are closed within the Service Level Agreements (SLA) period.
• Collaborate with other IT team members to ensure seamless IT operations.
• Provide training and guidance to end-users on best practices and IT policies. This may include writing end user documentation.
• Ensure compliance with company IT policies and procedures.

Because we offer:

• The opportunity to work on various major projects for internal and external clients.
• An exciting environment where work-life balance is important.
• A wide array of learning and development opportunities.
• Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
• A work environment focused on health and safety.

The ideal candidate:

• A college diploma in Information Technology, or equivalent work experience in the field.
• CompTIA A+ certification or equivalent experience.
• 3-5 years of experience.
• Exceptional problem-solving abilities with a knack for addressing complex technical challenges.
• Effective communication skills and ability to work collaboratively with other IT professionals.
• Ability to multitask and function in a fast-paced environment.
• A customer-centric approach, consistently delivering service that meets and exceeds expectations.
• Fluent in English, with proficiency in French considered an asset, ensuring clear and effective communication.
• Strong knowledge of the Microsoft Windows operating systems and Office 365
• Strong knowledge in the installation and configuration of workstations and their peripherals including mobile phones.
• Eligibility to secure a LEVEL II – SECRET security clearance, demonstrating trustworthiness and responsibility.
• May have to lift equipment weighing up to 30 kilos.
• May have to work at other offices near the main office.
• Occasional overtime work on evening and weekends.

Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

Worker Type

Employee

Job Description

IT Support Technician

AtkinsRéalis is one of Canada's largest private sector nuclear engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear technology.

The Desktop Technician will be responsible for providing technical support to end-users, maintaining and troubleshooting desktop hardware and software, and ensuring the smooth operation of IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.

Location: Mississauga, Ontario

Your role within the team:

• Provide technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain desktop computers, peripherals, and software applications.
• Perform regular maintenance and updates on desktop systems.
• Assist with the setup and deployment of new equipment.
• Provide support to video conference room and equipment.
• Maintain accurate records of support requests and resolutions and ensure tickets are closed within the Service Level Agreements (SLA) period.
• Collaborate with other IT team members to ensure seamless IT operations.
• Provide training and guidance to end-users on best practices and IT policies. This may include writing end user documentation.
• Ensure compliance with company IT policies and procedures.

Why choose AtkinsRéalis as an employer?

Because we offer:

• The opportunity to work on various major projects for internal and external clients.
• An exciting environment where work-life balance is important.
• A wide array of learning and development opportunities.
• Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
• A work environment focused on health and safety.

The ideal candidate:

• A college diploma in Information Technology, or equivalent work experience in the field.
• CompTIA A+ certification or equivalent experience.
• 3-5 years of experience.
• Exceptional problem-solving abilities with a knack for addressing complex technical challenges.
• Effective communication skills and ability to work collaboratively with other IT professionals.
• Ability to multitask and function in a fast-paced environment.
• A customer-centric approach, consistently delivering service that meets and exceeds expectations.
• Fluent in English, with proficiency in French considered an asset, ensuring clear and effective communication.
• Strong knowledge of the Microsoft Windows operating systems and Office 365
• Strong knowledge in the installation and configuration of workstations and their peripherals including mobile phones.
• Eligibility to secure a LEVEL II – SECRET security clearance, demonstrating trustworthiness and responsibility.
• May have to lift equipment weighing up to 30 kilos.
• May have to work at other offices near the main office.
• Occasional overtime work on evening and weekends.

Are you up for this challenge? Apply today and join our team to help engineer a Better Future for our Planet and its People.

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

About the company

SNC-Lavalin Group Inc. is a Canadian company based in Montreal that provides engineering, procurement, and construction services to various industries, including mining and metallurgy, oil and gas, environment and water, infrastructure, and clean power.

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