IT Support Technician

University of South Hampton; Highfield; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading research institution dedicated to providing high-quality IT support. In this role, you'll engage with a diverse community, helping over 25,000 staff and students effectively use technology. Your responsibilities will include troubleshooting a variety of systems, including Windows, Mac, and Linux, while delivering exceptional customer service. This is a fantastic opportunity to grow your IT skills in a supportive environment that values your enthusiasm and commitment to learning. With flexible working options and generous benefits, this position offers a meaningful career path in technology.

Benefits

Generous holiday allowance (20+ days)

Defined benefit pension

Flexi-time and flexible working

Generous parental leave

Childcare provision

Qualifications

• A genuine interest in technology and a logical approach to problem solving.
• Strong communication skills and excellent customer service.

Responsibilities

• Provide face-to-face and remote support for staff and students.
• Troubleshoot and resolve support incidents effectively.

Skills

Problem Solving

Communication Skills

Customer Service

Technical Support

Adaptability

Education

Bachelor's Degree in IT or related field

Tools

Active Directory

Office365

Exchange

Windows

Mac

Linux

Job description

We are searching for a tech-savvy problem-solver who genuinely enjoys helping others. If you are passionate about technology and love using it to make a difference, this could be the perfect role for you. Our dedicated team is committed to providing high-quality support to the University’s community of over 25,000 staff and students.

This is an excellent time to join our growing support team as weare expanding our Tech Hub service to new sitesand campuses.

Whether you’re starting your career in IT or looking to build on existing skills, we care more about your enthusiasm and ability to learn than ticking every box on a CV.

About the Role

You’ll provide hands-on, face-to-face support across all campuses so be expected to travel, helping maintain and troubleshoot over 13,000 University-managed Windows, Mac and Linux systems.

You’ll also support students with their own devices — making each day varied and rewarding as you tackle new challenges and help others get the most from their tech.

This is a meaningful role supporting the teaching and world-class research that makes a global impact.

What you’ll do

• Provide clear advice and guidance to help people use technology confidently and effectively
• Deliver face-to-face and remote support for staff and students across a wide range of technology needs
• Support systems such as Active Directory, Office365, Exchange, and a wide variety of applications and services
• Take ownership of support incidents, using your troubleshooting skills to see them through to resolution

What you’ll bring

• A genuine interest in technology and how it works
• A logical, methodical approach to problem solving
• The ability to stay calm and focused under pressure
• Strong communication skills — written and verbal
• Excellent customer service and a friendly, approachable manner
• Enthusiasm to keep learning and improving

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages .

“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey(Incident Response Team Manager)

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.