information technology (IT) support technician

Government of Canada - Central; Kingston; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading government organization seeks a skilled IT Support Specialist to provide technical assistance and support for computer systems and networks. The role involves troubleshooting, user training, and maintaining network security. The ideal candidate will have a Bachelor's degree and relevant certifications, along with strong communication and organizational skills. Join a dynamic team committed to delivering exceptional service in a fast-paced environment.

Benefits

Dental plan

Health care plan

Vision care benefits

Life insurance

Parking available

Qualifications

• 2 years to less than 3 years experience required.
• CompTIA Security+ Certification is mandatory.

Responsibilities

• Provide technical support and troubleshoot computer systems.
• Manage incidents and maintain local area networks.
• Set up equipment and provide training to users.

Skills

Client focus

Excellent oral communication

Excellent written communication

Organized

Team player

Education

Bachelor's degree

Tools

CompTIA Security+ Certification

MS Office

SQL

Python

React.js

MS Active Directory

Job description

Overview Languages

English

Education

• Bachelor's degree

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk
• Telecommunications industry
• Office building

Responsibilities Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Set up local area networks and connections to the Internet

Supervision

• No supervision responsibility

Credentials Certificates, licences, memberships, and courses

• CompTIA Security+ Certification

Experience and specialization Computer and technology knowledge

• Shell script
• iOS
• Linux
• Device drivers
• Networking software
• Networking security
• Internet
• Servers
• Word processing software
• Python
• MS Active Directory
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks
• Voice over IP
• React Native
• React.js
• Zoho CRM

Additional information Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Life insurance
• Mileage paid

Other benefits

• Parking available