IT Support Specialist (macOS)

Rethink Communications; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading independent agency in Canada is seeking an IT Support Specialist for their Toronto office. This role involves supporting macOS client deployment and onboarding staff, ensuring an excellent employee experience. The successful candidate will possess strong macOS knowledge, problem-solving skills, and a collaborative spirit. Rethink is dedicated to fostering an inclusive workplace and offers competitive compensation and benefits.

Benefits

Competitive compensation package

Employee perks

Benefits

Qualifications

• 7-10 years of relevant work experience.
• Some knowledge of Python and Shell scripting is a plus.
• Ability to explain technical issues clearly to end-users.

Responsibilities

• Assist with new project rollouts for macOS and iOS client platforms.
• Provide Tier 1 technical support through various channels.
• Maintain asset management records and support documentation.

Skills

Strong knowledge of macOS and Apple technology

Problem-solving skills

Collaboration and teamwork

Open communication

Resilience and adaptability

Job description

At Rethink, our promise to you is that you will do the best work of your career. We know that to do the best work, we have to create and promote an environment where people are happy, inspired, appreciated, empowered, and having fun. Our ability to back that promise is rooted in our commitment to remain a creative independent agency. So, if you are ready to do the best work of your career while having fun, then read on.

We are looking for an IT Support Specialist based out of our Toronto office to support our macOS client platform deployment and staff onboarding to deliver a seamless and consistent employee experience. As a key member of the IT Infrastructure team, you will work with a talented team of System Administrators responsible for supporting critical IT services.

What you’ll be doing…

• Assist with new project rollouts that evolve our macOS and iOS client platform management infrastructure.
• Support the macOS client deployment workflows built with Apple Business Manager, Simple MDM, and Munki for new and re-deployed devices.
• Provision cellular lines and iOS devices for end users.
• Support additional Tier 1 IT Infrastructure services as required (G Suite, Active Directory, SAML, Zendesk, Slack, Jump Cloud, O365, etc.).
• Provide Tier 1 technical support for staff via ticketing system, real-time messaging, and in-person support when needed.
• Monitor and resolve issues for on-site equipment, such as AV equipment in boardrooms.
• Maintain asset management records in our tracking system.
• Assist with new staff IT account creation, logistics, and onboarding training.
• Maintain support documentation and internal knowledge base articles.
• Assist in routine backup and disaster restore testing under IT team guidance.

What you’ll bring…

• 7-10 years of relevant work experience.
• Strong knowledge of macOS and Apple technology (5+ years minimum).
• Some knowledge of Python and Shell scripting is a plus.
• Proven ability to explain technical issues clearly to end-users.
• Willingness to learn new systems and vendors as needed.
• Ability to lift hardware devices such as servers, routers, and switches.
• Ability to write clear documentation for internal and client use.
• Accountability: meeting commitments reliably.
• Collaboration and teamwork: contributing meaningfully to the team and prioritizing group needs.
• Problem-solving skills: organized, logical, and able to identify root causes; escalate when necessary.
• Open communication: clear and attentive listening, asking relevant questions.
• Resilience and adaptability: cope effectively with change and ambiguity.

What you’ll learn…

• How cloud-based global environments work with SaaS applications (G-Suite, Jump Cloud, Zendesk, Slack).
• MDM experience with macOS and remote device management.
• Managing open-source Mac OS management tools like Munki.

If you're interested in joining the most relentlessly creative independent agency in Canada, please send us your resume here.

We appreciate everyone’s interest, but only those selected for an interview will be contacted. We offer a competitive compensation package, benefits, and employee perks!

Rethink is committed to creating an inclusive, equitable, and accessible workplace. We welcome applications from all backgrounds. Accommodations are available upon request at any stage of the recruitment process.