IT Support Specialist I

Prime Healthcare; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

Prime Healthcare is seeking an Entry-Level Information Technology Support Specialist to provide tier one IT support for hardware and software applications. The role involves maintaining accurate records of incoming calls and advising management on critical issues. Ideal candidates will have a High School Diploma and experience in help desk activities, with a preference for A+ certification.

Benefits

Paid time off

401K retirement plan

Medical, dental, and vision coverage

Tuition reimbursement

Qualifications

• Work experience in help desk activities using a help desk software application.
• Knowledge of E-Mail system fundamentals and network concepts.
• High School Diploma required.

Responsibilities

• Provides telephone support for helpdesk and all associated processes.
• Documents all incidents and routes calls to technicians.
• Advises the Director/Manager of any issues affecting the Information Services department.

Skills

Help desk activities

Customer service

Network concepts

E-Mail system fundamentals

Internet and WEB browser concepts

Education

High School Diploma

A+ certification

Tools

Help desk software

MS Office

Active Directory

Job description

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Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

Responsibilities

• Provides telephone support for helpdesk and all associated processes.
• Provides tier one IT support for hardware and software applications.
• Utilizes help desk software to keep an accurate account of all incoming calls.
• Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority.
• Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
• Advises the Director/Manager of any issues that may affect the Information Services department.

Qualifications

Education and Work Experience

Required Qualifications

• Work experience in help desk activities using a help desk software application
• Knowledge of E-Mail system fundamentals.
• Understanding of network concepts (TCP/IP, MS/NT)
• Familiar with internet and WEB browser concepts
• High School Diploma required for all new hires starting 4/1/14

Preferred Qualifications

• A+ certification preferred.
• 0-2 years related work experience and customer service experience preferred.
• Knowledge of Outlook, MS Office and Active Directory preferred

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $21.00 to $21.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wellness and Fitness Services, Medical Practices, and Hospitals and Health Care

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