End User Support - Contract

Compugen Inc; Toronto; On-site; CAD 48,000 - 64,000; Full time

Job summary

Compugen Inc. is seeking an onsite IT support specialist to ensure a smooth technology experience for employees. The role focuses on end-user support, A/V management, and equipment handling in a Toronto-area office.

You will engage with users, including senior staff, and collaborate with facilities to move and adjust desks and equipment. A physical role requiring up to 50 lbs lifts and regular onsite presence.

Qualifications

• Strong customer service and interpersonal skills are required.
• High emotional intelligence and professional communication are essential.
• Comfort with interacting with senior executives and stakeholders.
• Physical ability to perform lifting and desk/workstation adjustments.
• Networking support experience is considered a plus.

Responsibilities

• Provide onsite end-user support
• Support A/V and conference room equipment
• Assist with networking equipment where possible; networking experience is considered an asset
• Receive and manage IT equipment deliveries
• Lift and move equipment weighing up to 50 lbs into storage
• Make physical adjustments to desk/workstation spaces
• Replace monitors and other hardware as required
• Proactively engage and build relationships with users onsite

Skills

Customer service

Emotional intelligence

Professional communication

Interact with executives

Proactive mindset

Troubleshooting

A/V support

Lift up to 50 lbs

Onsite five days

Networking support (asset)

Job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

The focus is onsite IT support, user engagement, equipment management, and ensuring the office technology experience runs smoothly.

Key Responsibilities:

• Provide onsite end-user support
• Support A/V and conference room equipment
• Assist with networking equipment where possible; networking experience is considered an asset
• Receive and manage IT equipment deliveries
• Lift and move equipment weighing up to 50 lbs into storage
• Make physical adjustments to desk/workstation spaces
• Replace monitors and other hardware as required
• Proactively engage and build relationships with users onsite

Skills & Qualifications:

• Very strong customer service/CSR skills
• High emotional intelligence and excellent interpersonal skills
• Professional communication and presentation
• Comfort interacting with senior executives
• A proactive, approachable, service-oriented personality
• Strong end-user troubleshooting capabilities
• Hands‑on A/V/conference room support experience
• Ability and willingness to perform the physical aspects of the role, including lifting up to 50 lbs
• Reliability and ability to be onsite five days per week
• Networking support experience is a strong asset

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.