IT Support Specialist

Maple (getmaple.ca); Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company in a hybrid work environment, where your IT support skills will shine. This role involves providing essential support for macOS and Windows systems, ensuring smooth operations for employees. You'll be at the forefront of tackling IT challenges, communicating effectively under pressure, and contributing to a collaborative workplace. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Hands-on experience supporting macOS and Windows in a professional setting.
• Experience with ticketing systems like Freshservice.

Responsibilities

• Provide timely IT support under pressure to employees at all levels.
• Identify and address systemic issues revealed by support requests.

Skills

macOS Support

Windows Support

Communication Skills

Time Management

Problem Solving

Tools

Freshservice

Job description

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Full name ✱

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Current company

Links

LinkedIn URL

APPLICATION QUESTIONS

What are your pronouns?

We want to get this right. How do we pronounce your name?

Are you legally eligible to work in Canada? ✱

Which Canadian province are you currently based in? ✱

Desired pay range? ✱

WORK LOCATION

Maple is a hybrid work environment. Are you able to commit to working from our downtown Toronto office three days per week? ✱

WHY MAPLE

Why do you want to work at Maple? No need to write an essay - feel free to keep it brief! ✱

IT SUPPORT EXPERIENCE

Do you have hands-on experience supporting both macOS and Windows operating systems in a professional setting? ✱

Which support ticketing systems have you used in a professional setting? (Select all that apply) ✱

• Freshservice
• Other
• I have not used a ticketing system

This role involves communicating with employees at all levels, often under time pressure. Give an example of a time when you delivered timely IT support to an employee, end-user, or customer. What was the issue, how did you handle it, and what was the outcome? ✱

Describe a time when a support request revealed a deeper systemic or recurring issue. What steps did you take to address it and prevent it from happening again? ✱