Information Technology Support Specialist

Lark Group; Surrey; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

Extended health & dental

RRSP matching

IT certifications coverage

Phone allowance

Vehicle allowance

Leadership support

Job summary

Lark Group is seeking an IT Support Specialist to be the frontline technology resource for its construction, development, hospitality, and health technology companies. This is a hands-on, fully onsite role for someone who fixes things properly and takes ownership of requests until resolved.

You'll own the daily front line end-to-end helpdesk, Microsoft 365, onboarding and offboarding, device deployment, and the documentation that keeps it repeatable.

Qualifications

• Progressive IT support or helpdesk experience preferred.
• Strong troubleshooting across Windows and Microsoft 365 apps.
• Familiarity with Entra ID/Azure AD and MFA best practices.
• Clear communicator who helps non-technical users.

Responsibilities

• Provide Tier 1–2 IT support for employees across multiple Lark Group companies.
• Troubleshoot Windows devices, printers, and peripherals; manage password resets and MFA enrollment.
• Manage Microsoft 365 licensing, mailbox access, and SharePoint/OneDrive access requests.
• Coordinate onboarding/offboarding, device deployment, and asset documentation.
• Maintain documentation and follow established helpdesk processes.

Skills

Windows 10/11

Microsoft 365

Entra ID/Azure AD

Outlook/SharePoint/Teams

Networking basics

Customer-focused

Education

IT support experience

Tools

Microsoft 365 Admin

Active Directory/Entra ID

Job description

Whether it is innovative hospitals, health districts, affordable homes, community recreation, brain health, first-responder support, training and education, or the most advanced medical and clinical care Lark Group's purpose is always about people.

The Lark Group of Companies focuses on BOLDLY ELEVATING PEOPLE by providing clear goals and deliverables aligned with our corporate strategic plan and inspiring our employees to embrace our core values. At the Lark Group, our employees are A-players who live, breathe and exude our DNA - our purpose and our values.

Our values guide how we work every day: Drive, Authentic, Respect, Elevate, Safety, and Bold. They are more than words - they shape our decisions, our relationships, and the way we support each other, our partners, and the communities we serve.

As a future employee of the Lark Group, you are someone who is challenged and inspired to work with the best people in your industry. When you read our purpose and core values, you feel connected to them, inspired by them and excited to work with others who live by them.

Position Summary

We're looking for an IT Support Specialist to be the frontline technology resource for the Lark Group companies. This is a hands-on, fully onsite role for someone who fixes things properly, communicates well with people who aren't technical, and takes ownership of a request until it's actually resolved.

You'll own the daily front line end to end helpdesk requests, Microsoft 365, onboarding and offboarding, device deployment, and the documentation that keeps it all repeatable - working across our construction, development, hospitality, and health technology companies.

You'll work alongside our internal IT lead, and by owning day-to-day support you create the room for them to focus on cybersecurity, infrastructure, vendor strategy, Microsoft 365 administration, AI adoption, and long-term technology planning. If you like solving problems, being visible to the people you help, and leaving things better documented than you found them, you'll fit well here.

What You'll Be Doing

You'll own the front line of IT support, including:

End-User Support

• Providing Tier 1 and junior Tier 2 technical support to employees across Lark Group companies
• Troubleshooting Windows computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and peripherals
• Resolving common issues in Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Microsoft 365 applications
• Handling password resets, MFA enrollment, account access, profile issues, and connectivity problems
• Receiving, prioritizing, documenting, and following through on support requests using the established helpdesk process

Microsoft 365 & Identity

• Creating, updating, and disabling user accounts following approved onboarding and offboarding processes
• Supporting Microsoft 365 licensing, mailbox access, shared mailboxes, distribution groups, Teams memberships, and calendar permissions
• Supporting OneDrive synchronization and SharePoint access requests
• Assisting with Entra ID user administration, MFA, and sign-in troubleshooting within delegated permissions
• Escalating advanced identity, security, mail-flow, compliance, or tenant-level issues to the internal IT lead

Device Deployment & Asset Management

• Preparing, configuring, and deploying laptops, desktops, mobile devices, monitors, docks, and accessories
• Installing approved applications and confirming devices meet Lark configuration and security standards
• Coordinating equipment replacements, repairs, returns, and secure disposal
• Maintaining accurate hardware, software, assignment, warranty, and location records
• Completing routine inventory checks across supported offices and sites

Business Application Support

• Providing first-line assistance for Adobe, Bluebeam, Procore, Autodesk, Acumatica, Salesforce, Monday.com, and other approved company applications
• Handling basic installation, licensing, access, and profile troubleshooting, and escalating application-specific problems when required

Infrastructure & Office Technology

• Assisting with Wi-Fi, wired network, VPN, ISP, meeting-room, audiovisual, printer, and office technology troubleshooting
• Performing basic network checks involving connectivity, DHCP, DNS, cabling, access points, switches, and firewalls under direction
• Coordinating with telecom, internet, managed-service, and equipment vendors as assigned

Cybersecurity & Compliance

• Helping employees adopt MFA and other security controls
• Recognizing and promptly escalating suspected phishing, malware, compromised accounts, data exposure, or unusual sign-in activity
• Helping maintain device, access, and software standards, and reinforcing approved IT practices with users
• Maintaining technical procedures, onboarding checklists, asset records, and knowledge-base articles
• Documenting recurring issues, root causes, resolutions, and escalation paths
• Identifying opportunities to standardize common support tasks and improve the employee support experience

Safety & Values

• Working safely across offices, sites, and server and equipment spaces
• Working in a way that reflects Lark's values: Drive, Authentic, Respect, Elevate, Safety, and Bold

Who You Are

• You have 2-3 years of progressive IT support, service desk, desktop support, or systems support experience
• You're a strong troubleshooter across Windows 10/11 and the Microsoft 365 applications
• You've done real Microsoft 365 user administration and worked in Entra ID / Azure AD
• You know your way around Outlook, Exchange Online, Teams, SharePoint, OneDrive, and MFA
• You have sound networking fundamentals - TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic switching
• You're patient and clear with people who aren't technical, and you fix the person's day as well as the machine
• You juggle multiple requests without dropping any, document carefully, and close the loop
• You take ownership and push work forward without waiting to be told
• You recognize risk and elevate at the right moment - not too early, not too late
• You value clarity, honesty, and doing things properly - even when it's hard
• You hold a valid driver's licence and can travel between Lark locations when required
• Nice to have: CompTIA A+, Microsoft 365 Fundamentals, Microsoft Endpoint Administrator, or comparable training
• Nice to have: endpoint management, cybersecurity tooling, or device deployment experience
• Nice to have: experience in construction, real estate, property management, healthcare technology, or other multi-company environments

Why This Role Is Different

• You'll support the people building projects that genuinely matter to communities
• You'll be trusted to run the front line, not micromanaged through a ticket queue
• One environment, many companies - construction, development, hospitality, and health technology, so no two days look the same
• You'll work directly with the internal IT lead and have real line of sight into infrastructure, security, and AI adoption
• You'll have real influence over how support gets delivered here, not a process handed to you
• You'll be part of a team that expects a lot - and supports you to deliver it

What We Offer

We take care of our people - genuinely and holistically. This role comes with a competitive compensation package and benefits that reflect the value of the work and the impact of the role.

• Salary: $65,000-$75,000, depending on experience
• Annual profit share paid each December
• Extended Health & Dental - 100% company paid
• 4% RRSP matching
• Professional Development: coverage for relevant IT certifications and training
• Personal Spending Account: $750 annually
• Phone allowance or company phone provided
• Vehicle allowance
• Leadership: Supportive, down-to-earth leadership and genuinely a great boss - demanding yes, but elevating, empowering and fun.