IT Support Specialist

Amilia Enterprises Inc.; Montreal; Hybrid; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an IT Support Specialist, where you'll play a vital role in ensuring seamless IT operations. This dynamic position involves providing first-level technical support, troubleshooting various issues, and managing IT assets. You'll collaborate with a dedicated team to enhance efficiency and security while enjoying a strong work-life balance. With opportunities for skill development and a supportive community, this role is perfect for those looking to make a significant impact in the tech industry. If you're passionate about technology and eager to contribute to a mission-driven organization, this is the opportunity for you.

Benefits

Competitive salary

Group RRSP employer contribution

Group insurance and EAP

$750 wellness allowance

Flexible hours

4 weeks' vacation

Skill development opportunities

Company bonding activities

Weekly fitness classes

In-office snacks

Qualifications

• 2+ years of experience in IT support or helpdesk role.
• In-depth knowledge of Microsoft Windows and Office Suite.

Responsibilities

• Provide first-level technical support via ticketing system.
• Diagnose and resolve hardware, software, and network issues.

Skills

Technical Support

Problem-Solving

Bilingual (French and English)

Attention to Detail

Organization Skills

Education

College diploma (DEC) in information technology

Tools

Microsoft Windows

Microsoft Office Suite

Active Directory

Microsoft 365

PowerShell

Ansible

Job description

Who we are: Amilia is more than just a tech company – we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients!

What we do: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.

How we do what we do: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.

Why we do what we do: We’re not just here to sell software – we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

What to expect:

The IT Support Specialist plays a critical role in ensuring seamless IT operations at Amilia by providing first-level technical support, troubleshooting hardware, software, and network issues, and managing IT assets. This role involves maintaining user access controls, assisting with IT security initiatives, and supporting infrastructure projects to enhance efficiency and security. As a key member of the IT Operations team, you will work closely with employees and IT stakeholders to optimize support services and drive continuous improvements.

You’ll be responsible for:

• Provide first-level technical support to employees via our ticketing system.
• Diagnose and resolve hardware, software, SaaS and network-related issues in a timely manner.
• Install, configure, and maintain company laptops, peripherals, and software applications.
• Manage user accounts, access controls, and permissions in systems such as Active Directory & EntraID and other enterprise applications.
• Assist with IT security initiatives, including device compliance, endpoint protection, and security awareness training.
• Maintain and update IT asset inventory, ensuring accurate tracking of company devices and licenses.
• Support IT Operations projects, such as office IT setup, infrastructure upgrades, and automation initiatives.
• Collaborate with other IT team members to identify process improvements and optimize IT support services.

What we want from you:

• College diploma (DEC) in information technology or equivalent;
• 2+ years of experience in IT support, helpdesk, or a related role;
• In-depth knowledge of the operation of Microsoft Windows workstations and the Microsoft Office suite;
• Basic knowledge of Active Directory and/or EntraID & Microsoft 365;
• Basic knowledge of networking (network switch, firewall);
• Knowledge of PowerShell, Ansible is considered an asset;
• Excellent diagnostic and problem-solving skills;
• Sense of organization and priority management;
• Team spirit;
• Initiative and autonomy;
• Attention to detail and rigor;
• Good written and verbal communication;
• Bilingual, both spoken and written (French and English).

What you’ll get from us:

• A competitive and progressive salary;
• A group RRSP employer contribution up to 5%;
• A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;
• A $750 wellness allowance per year;
• The possibility of working in the office or at home;
• A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays;
• Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences;
• Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers;
• Weekly Bootcamp and Pilates classes for Amilians;
• 25% discount on annual membership for STM and EXO;
• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.