IT Support Specialist

Web Hosting Canada (WHC); Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading company as an IT Support Specialist focused on enhancing internal IT systems. This role involves troubleshooting, user onboarding, and security management while collaborating with various departments. Enjoy a vibrant workplace culture with numerous benefits and career advancement opportunities.

Benefits

Flexible hybrid work model

Access to training and mentorship

Competitive compensation and benefits

Vibrant social activities and gatherings

Renovated office with recreational facilities

Qualifications

• 2+ years in a similar IT support or helpdesk role.
• Strong troubleshooting skills with Windows, macOS, and business applications.
• Bilingualism (French & English) is required.

Responsibilities

• Deliver prompt and helpful helpdesk support and IT training.
• Troubleshoot and maintain laptops, peripherals, networks, and office equipment.
• Manage and support office security systems.

Skills

Troubleshooting

Communication

Collaboration

User-focused mindset

Organizational skills

Tools

Windows

macOS

Microsoft Teams

Google Workspace

Office 365

Linux

Job description

At Web Hosting Canada (WHC), we are passionate about helping Canadians succeed online by offering reliable website, domain, and email services tailored to their needs. Our mission extends beyond being a leader in online solutions—we strive to create a workplace that fosters growth, innovation, and connection. If you thrive in a dynamic, caring environment and are excited about shaping Canada's tech landscape, we'd love for you to join our team!

About The Role

As WHC’s IT Support Specialist, you’ll take the lead on all internal IT systems, ensuring that our team is supported, secure, and productive. This role focuses on WHC’s internal infrastructure—your goal is to ensure our workforce is always enabled and supported from an IT standpoint. You’ll work across departments and be a trusted partner to HR, Engineering, Finance, and beyond.

You’ll report to the Director of Finance & Administration, with a dotted line to the Head of DevOps, and collaborate closely with both teams to improve how we manage and scale our internal tools and infrastructure.

What You'll Do

• Deliver prompt and helpful helpdesk support and IT training.
• Set up new users (accounts, devices, permissions) and ensure smooth onboarding.
• Troubleshoot and maintain laptops, peripherals, networks, and office equipment.
• Oversee IT inventory and coordinate procurement of devices and supplies.
• Ensure systems are secure and up to date with patches, antivirus tools, and backups.
• Manage and support office security systems (e.g., cameras, alarm).
• Enforce IT security policies and run internal compliance audits.
• Liaise with vendors and review IT-related invoices for accuracy.
• Participate in special projects under the direction of the Head of DevOps.
• Work closely with cross-functional teams to enable smooth day-to-day operations.
• Maintain a regular presence at the office to support onsite infrastructure and users.
  
  

Qualifications

• 2+ years in a similar IT support or helpdesk role.
• Strong troubleshooting skills with Windows, macOS, and business applications; Linux experience is a strong asset.
• Experience with Microsoft Teams, Google Workspace, and Office 365.
• Knowledge of networking, VPNs, firewalls, and security best practices.
• Excellent communication skills and a user-focused, collaborative mindset.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Able to lift and set up hardware (laptops, monitors, etc.) when needed.
• Bilingualism (French & English) is required.
  
  

Why Join WHC

• A collaborative team culture where your impact is visible.
• Competitive compensation and benefits with a flexible hybrid work model.
• Access to training, mentorship, and career advancement opportunities.
• Frequent gatherings, lively 5à7s, a vibrant social club, and epic holiday parties.
• A bright, renovated office in Little Italy with a fully stocked kitchen and a game room featuring ping-pong, foosball, Nintendo, nerf guns, and a library.
• Certified a Great Place to Work for five years running—because we believe work should be fun, fulfilling, and rewarding.
  
  

Ready to Make an Impact?

If you're a hands-on IT problem-solver who thrives on helping others and enabling productivity, we want to hear from you! Apply today to join us and help Canadians succeed online. WHC is an equal-opportunity employer. We welcome and encourage applications from all qualified candidates, including those with diverse backgrounds and abilities.