IT Support Engineer – Infrastructure & Cloud (Level 3)

Tcr International; Calgary; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a tech-savvy IT Support Engineer to enhance their IT Service Desk team. This pivotal role involves providing advanced support for network, infrastructure, and Azure cloud services. You will manage critical incidents, optimize cloud services, and promote IT security best practices. Join a dynamic international team dedicated to innovation in the aviation sector, where your contributions will be valued. Enjoy a collaborative work environment with opportunities for professional growth, a great work-life balance, and engaging team activities. If you're ready to make a real impact, this is the opportunity for you!

Benefits

30 days of holidays

Team activities (golf, darts tournaments)

Dynamic work environment

Professional growth opportunities

Qualifications

• 7+ years in IT support, with 3+ in senior infrastructure roles.
• Experience with Windows Server, AD, DNS/DHCP, and network protocols.

Responsibilities

• Provide advanced Level 3 support for network and cloud services.
• Manage Microsoft Azure services and troubleshoot network issues.

Skills

IT Support

Troubleshooting

Communication Skills

Collaboration Skills

Cloud Services Management

Scripting (PowerShell)

Network Protocols

ITIL Processes

Education

Bachelor's degree in IT or Computer Science

Tools

Microsoft Azure

Windows Server

Hyper-V

VMware

Citrix Workspace

ServiceNow

Job description

Belgium > Zaventem HQ

The Opportunity

Are you a tech-savvy expert ready to take ownership of high-level infrastructure and cloud support operations? At TCR, we’re looking for a seasoned IT Support Engineer (L3) to strengthen our IT Service Desk team. This role is central to ensure seamless IT operations, playing a crucial role in the satisfaction and productivity of our employees. Join us and help troubleshoot and maintain our IT infrastructure & Cloud.

A snapshot of what you will be doing here:

1. Provide advanced Level 3 support across network, infrastructure, and Azure cloud services.
2. Handle Level 2 support tickets, depending on team capacity and workload priorities.
3. Act as a key escalation point for complex incidents and critical issue resolution.
4. Manage and optimise Microsoft Azure services (e.g. Azure AD, Intune, VMs, Defender for Endpoint).
5. Support and maintain infrastructure including Windows Servers, Hyper-V, VMware, Citrix Workspace.
6. Troubleshoot network issues including VPN, LAN/SDWAN, and firewall configurations.
7. Identify and implement automation opportunities using PowerShell and Logic Apps.
8. Participate in infrastructure projects (e.g., system upgrades, migrations).
9. Ensure compliance with ITIL processes and maintain documentation.
10. Collaborate with vendors and cross-functional teams.
11. Promote IT security best practices company-wide.

We are looking for an individual who:

1. Holds a Bachelor's degree in IT, Computer Science or equivalent experience.
2. Has 7+ years in IT support, with 3+ in senior infrastructure roles.
3. Is experienced with Windows Server, AD, DNS/DHCP.
4. Is knowledgeable in network protocols and hardware (VPN, Firewalls, Cisco/HP).
5. Is familiar with Microsoft 365 (Exchange Online, SharePoint, Teams).
6. Has experience with Citrix Workspace.
7. Has worked with ServiceNow or similar ticketing systems.
8. Has scripting skills (PowerShell is a plus).
9. Holds or is willing to obtain certifications (e.g., AZ-104, CCNP, ITIL Foundation).
10. Demonstrates strong troubleshooting, communication, and collaboration skills.
11. Communicates fluently in English; Dutch or French is a plus.
12. Thrives under pressure with a positive, solution-oriented attitude.

We think you will love working with us:

1. Join a leading international team, headquartered in Belgium.
2. Be part of a dynamic and forward-thinking IT Service Desk team driving innovation in the aviation industry.
3. Enjoy streamlined decision-making processes where your contributions matter.
4. Work in a global, multicultural environment with opportunities for professional growth.
5. Take part in fun team activities—golf initiations, darts tournaments, and Thursday drinks!
6. Enjoy 30 days of holidays for a great work-life balance.

Our company

At TCR Group, we are pioneers in Ground Support Equipment (GSE) solutions for the aviation industry. We provide rental, leasing, and maintenance services, ensuring reliability at over 200 airports worldwide. With our headquarters near Brussels and a team of 1,700 employees, we are a trusted global partner, delivering operational excellence and innovation.

Do you think we could be a match? We look forward to meeting you.

If you're ready to play a key role in our infrastructure evolution and enjoy making a real impact—this might be the role for you. Apply today and let's shape the future of aviation IT together.

Please note: we kindly request that agencies and recruiters refrain from contacting us regarding this job posting.