IT Support Coordinator, Hardware

YMCA of Northeastern Ontario; North Bay; Hybrid; CAD 45,000 - 48,000; Full time

Benefits offered by this job

Free YMCA membership

Discounts on camps, child care and rec

Paid vacation + personal/sick days

Health & dental, vision & wellness

Employee & Family Assistance Program

YMCA Pension Plan

Mileage reimbursement

Team events + staff recognition

Learning & development opportunities

Hybrid work options

Job summary

YMCA of Northeastern Ontario in North Bay, ON seeks an IT Support Coordinator, Hardware for full‑time duties, including deploying and maintaining end‑user hardware and providing first‑line technical support. Strong travel across YMCA sites is required, with 40‑hour weeks and some after‑hours work.

This role also manages Microsoft 365 administration and asset records. Starting December 1, 2026 or sooner, compensation is commensurate with education and experience, with a strong emphasis on

Qualifications

• College diploma or university degree in IT or related field.
• Valid G class driver’s license and access to a vehicle.
• 1–3 years IT/support/desktop or devices experience.
• Knowledge of Microsoft 365, Entra ID and Intune.
• Experience with Windows and Apple devices and imaging.
• Strong communication and interpersonal skills.
• Bilingualism an asset; willingness to travel across YMCA sites.
• Police Check required.

Responsibilities

• Resolve routine hardware, software, account and connectivity requests.
• Document and track requests in the Technology Request system.
• Provide in‑person and remote first‑line support across locations.
• Coordinate onboarding/offboarding and device provisioning.
• Hands‑on setup, deployment and replacement of workstations and devices.
• Configure, label, package, transport and decommission equipment.
• Travel across Northeastern Ontario for installations and moves.
• Manage device and MDM tasks using Intune and Jamf.
• Maintain accurate device records and lifecycle status.
• Support network, internet, phone and site connectivity issues.

Skills

Verbal and written communication

Team player

Self-motivated

Organizational skills

Hands-on hardware troubleshooting

Independent site visit planning

Education

IT diploma or degree

Tools

Microsoft 365

Microsoft Entra ID

Microsoft Intune

Meraki

Jamf

Job description

We are currently looking for an IT Support Coordinator, Hardware to join our team of committed professionals. This Full-time position within the Association is housed at the YMCA of Northeastern Ontario’s Chippewa location in North Bay.

Under the leadership of the Director, Experience & Digital Enablement, the IT Support Coordinator, Hardware is housed in the North Bay Region and provides first-line, hands-on technology support across YMCA of Northeastern Ontario locations, with frequent travel throughout Northeastern Ontario. The role is the primary resource for preparing, deploying, maintaining and replacing end-user hardware; resolving routine helpdesk requests; supporting device and mobile device management (MDM), endpoint enrollment and connectivity; coordinating technology-related onboarding and offboarding access; owning day-to-day Microsoft 365 administration; maintaining accurate asset records; managing day-to-day technology purchase requests; and completing planned site visits.

START DATE: December 1, 2026 or as soon as possible

LOCATION: North Bay, ON

RATE OF PAY: $45,000 - $48,000 annually. Compensation will be commensurate with the successful candidate’s relevant education, experience, and qualifications.

HOURS: 40 per week, with some evenings and occasional weekends. Some after-hours work depending on requests, emergencies or project work.

What You'll Do

• Resolve routine hardware, software, account, device and connectivity requests and using established procedures and service standards when appropriate
• Document and track support requests in the Association’s Technology Request system
• Deliver timely in-person and remote first-line support to employees across all Association locations
• Understand and interpret end user needs to provide excellent service levels
• Coordinate technology-related staff onboarding and offboarding, including device preparation and recovery, account creation and closure, access to approved platforms and systems, license assignment or removal, and inventory updates
• Act as the primary hands-on resource for workstation, laptop, mobile device, monitor, peripheral and accessory setup, replacement and deployment
• Configure, test, label, package, transport, install and decommission equipment in accordance with established standards and checklists
• Work primarily from the North Bay Region and travel frequently throughout Northeastern Ontario to YMCA sites for installations, equipment moves, site transitions, troubleshooting and inventory verification
• Perform routine device management and mobile device management (MDM), including enrollment, configuration, compliance checks and troubleshooting for Windows, Android and Apple devices using tools such as Microsoft Intune and Jamf
• Coordinate equipment logistics and confirm that deployed equipment is functional, documented and ready for employee use
• Maintain accurate, current records for devices, accessories, assignments, locations, warranties and lifecycle status in the technology inventory
• Conduct site-level inventory checks and reconcile physical equipment against system records
• Provide hands-on support for network, internet, phone digital displays and site connectivity issues, including physical checks, cable and peripheral troubleshooting, and testing
• Support technical implementation activities for projects, site transitions and equipment rollouts

What You'll Bring

• College diploma or University degree in Information Technology or a related field an asset; an equivalent combination of relevant education and hands-on experience may be considered
• Valid G class driver’s license and regular access to a reliable vehicle are required due to routine travel between YMCA locations
• Minimum of one to three (1–3) years of experience in IT support, desktop support, field services, device deployment or a related hands‑on technical role
• Working knowledge of Microsoft 365, Microsoft Entra ID, Microsoft Intune and common account and endpoint support tasks
• Hands‑on experience installing, configuring, deploying and troubleshooting Windows and Apple computers, mobile devices, monitors, printers, peripherals and related equipment
• Experience preparing and deploying end‑user devices, including imaging or provisioning, endpoint enrollment, data transfer, testing and equipment replacement
• Strong verbal and written communication skills
• Strong hands‑on hardware, device deployment and troubleshooting skills
• Good interpersonal skills
• Self‑motivated and a strong team player
• Ability to independently organize site visits, equipment logistics and competing support priorities
• Familiarity with Meraki, Apple device support and Jamf is an asset
• Familiarity with YMCA business systems, including TechShare Avocado, Dayforce and Salesforce, is an asset but is not a primary requirement of the role
• Bilingualism in both official languages an asset
• Current and satisfactory Police Record with Vulnerable Sector Check

What We Offer

As a charity and community‑based organization, we know how important connection and wellness is, and we offer a workplace that invests in people. We provide:

• Free YMCA membership for you + your family
• Discounts on camps, child care, and recreation programs
• Paid vacation + personal/sick days
• Comprehensive health & dental, including vision + wellness supports (chiro, massage, mental health, naturopathy & more!)
• Employee & Family Assistance Program with counselling, coaching, legal + financial supports
• Life, disability, and accident insurance coverage
• YMCA Federation Pension Plan
• Mileage reimbursement
• Team events + staff recognition
• Learning & development opportunities
• Explore different YMCA roles and career paths
• Flexible hours + hybrid work options (role dependent)