IT Support Analyst

Precision Well Servicing; Red Deer; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a leading service rig provider in Canada as an IT Support Analyst. This role offers the chance to work in a dynamic environment, providing IT solutions across multiple locations. You'll collaborate with a motivated team, troubleshoot and configure systems, and support users with a focus on continuous learning. The company values safety and employee well-being, providing opportunities for career growth and a supportive workplace culture. If you're eager to enhance your skills in a collaborative setting and contribute to innovative IT solutions, this position is perfect for you.

Benefits

Career Growth Opportunities

Mental Health Support

Dynamic Work Environment

Safety Prioritization

Attractive Salary

Qualifications

• Experience in troubleshooting and supporting Microsoft Windows OS and Office 365.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Provide IT customer service and support for various technologies.
• Collaborate with IT peers and business stakeholders to develop solutions.

Skills

Troubleshooting

Problem-Solving

Microsoft Windows OS

Microsoft Office 365

Communication Skills

Organizational Skills

Adaptability

Attention to Detail

Customer Needs Assessment

Motivation to Learn

Education

Diploma or Bachelor Degree in Computer Science

Equivalent Related Experience

Tools

Microsoft Azure Active Directory

Microsoft Power Platform

Advanced Excel

Job description

Precision Well Servicing is the largest service rig provider in Canada, with an impressive fleet of equipment, service rig professionals and strong relationships with top-tier companies. Precision is currently seeking an experienced IT Support Analyst to join our team.

The Precision Well Servicing Information Technology team provides IT solutions for our employees across multiple office and remote field locations. The IT Support Analyst will collaborate with highly motivated team members to provide IT customer service along with the development and implementation of new solutions. The role will provide the candidate opportunities to provide IT solutions to business stakeholders along with growing their own skills by learning existing and new technologies as they are introduced into the environment. The candidate must be able to work in a team environment and be engaged and energized.

*Our staff have mobilized back to the office; candidates will need to be available to work in our office full-time.

Why Choose Precision Well Servicing?

• You will join a well-respected company with a proven track record of success in well servicing operations
• Opportunities for career growth and development; we are committed to investing in our people
• Safety is at the core of everything we do, and we prioritize the well-being of our employees, ensuring a safe and secure working environment in the field and the office
• A dynamic, collaborative and respectful environment where teamwork, communication, and inclusion are prioritized
• A benefits package that prioritizes mental health support
• An attractive salary that recognizes and rewards performance and dedication

What You'll Do:

• Troubleshoot, configure and support the components and services within a Microsoft Windows OS and Microsoft Office 365 environment
• Understand the client PC, cloud server and networking systems and the relationship between these technologies
• Configure and deploy workstations and associated hardware at various company locations and provide in-person and/or remote support to device users across the company
• Configure, deploy and support communications devices (smartphones, aircards, etc.) across the company
• Document activities and share workloads within an IT service ticketing system
• Learn and apply IT processes and follow standardized procedures to successfully deliver on assigned work
• Collaborate with IT peers, business stakeholders and vendors to develop and deliver solutions
• Develop and execute plans for assigned activities
• Develop and maintain technical documentation
• Take initiative to access and research information required to complete all tasks and projects
• Some travel may be required, on an infrequent basis

What You'll Bring:

• Diploma or bachelor degree in Computer Science or Computer Technology, or be able to demonstrate equivalent related experience
• Motivation to learn
• Strong troubleshooting and problem-solving skills
• Ability to escalate issues internally and seek vendor support when required to keep the IT systems running reliably
• Ability to work and collaborate within a highly technical motivated team
• An eagerness to learn and apply new technologies
• Strong organizational and communication skills along with the ability to adapt to changing circumstances as well as clarify information or instructions relevant to their job
• Ability to stay focused, methodical thinker and possesses a high attention to detail
• Effectively gathers information and understands customer needs to achieve resolution
• A demonstrated commitment to Precision Well Servicing’s Core Values and Key Beliefs
• Knowledge of Microsoft Azure Active Directory
• Knowledge of Microsoft Power Platform technologies including Power BI, Power Automate, Power Apps, Power Query, Power Pivot is a bonus
• Microsoft and other industry certifications
• Advanced Excel skills (> 2 years' experience specific to advanced formulas, pivot tables, beginner/intermediate VBA development/macros) is a bonus
• Functional/technical documentation writing experience

We thank all candidates for their interest in Precision Well Servicing, however only those selected for an interview will be contacted.