IT Support

TAG HR; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in the legal sector is seeking an IT Support professional to provide timely assistance for internal support tickets and technical inquiries. The ideal candidate will have 1-2 years of experience in a law firm, strong troubleshooting skills, and a background in IT. Responsibilities include maintaining IT inventory, supporting legal software tools, and ensuring confidentiality while handling sensitive data.

Qualifications

• 1–2 years of IT support/helpdesk experience in a law firm.
• Strong knowledge of Windows systems and networking.
• Familiarity with legal software such as Soluno and Lawyer Done Deal preferred.

Responsibilities

• Respond to internal support tickets and inquiries professionally.
• Troubleshoot hardware, software, and connectivity issues.
• Log and track issues through the helpdesk system.

Skills

Troubleshooting

Communication

Organizational skills

Multitasking

Education

Degree or certification in IT or related field

Tools

Windows systems

Legal software (e.g., Soluno, NetDocs)

Job description

IT Support

Salary: $50,000 - $65,000

Duties:

• Respond to internal support tickets and IT inquiries in a timely, professional manner
• Troubleshoot hardware, software, and connectivity issues for desktop and mobile users
• Assist with user account setups, workstation configurations, and equipment deployment
• Support legal software tools (e.g., Soluno, NetDocs, ACL, Lawyer Done Deal, etc)
• Log and track issues through the helpdesk system; escalate as needed
• Maintain IT inventory and update documentation as required
• Ensure confidentiality and professionalism in handling sensitive data

Qualifications:

• 1–2 years of IT support/helpdesk experience in a law firm
• Strong knowledge of Windows systems, networking, and troubleshooting
• Strong organizational and multitasking skills
• Clear, friendly, and effective communication
• Degree or certification in IT or related field (Microsoft, etc.) is an asset
• Familiarity with legal software such as Soluno, Lawyer Done Deal, Unity, NetDocs, ACL, is preferred but not required.