IT Specialist – Faculty IT Support (Arts)

Waterloo International; Southwestern Ontario; On-site; CAD 74,000 - 92,000; Full time

Job summary

University of Waterloo’s Information Systems and Technology – Faculty Services – Arts seeks an IT Specialist to provide and support computing systems for the Faculty of Arts, including administration, teaching, and research computing.

The role emphasizes excellent client service, documenting requests, timely responses within one business day, and solving problems with practical, scalable IT solutions. Strong teamwork and communication are essential.

Qualifications

• University degree in computing or equivalent experience.
• Strong client service and communication skills.
• Experience with Windows/Mac/Unix system administration.

Responsibilities

• Provide and support IT computing systems for the Faculty of Arts.
• Document client requests and respond within one business day.
• Resolve problems or forward to the appropriate expert when needed.
• Keep clients informed of progress and maintain clear documentation.
• Develop scalable, standards-based IT solutions for the campus.

Skills

Client service

Teamwork

Adaptability

Abstract thinking

Communication skills

System administration

Education

University degree in computing

Tools

Windows

MAC OS

Unix/Linux

Job description

University of Waterloo’s Information Systems and Technology – Faculty Services – Arts seeks an IT Specialist to provide and support computing systems for the Faculty of Arts, including administration, teaching, and research computing.

The role emphasizes excellent client service, documenting requests, timely responses within one business day, and solving problems with practical, scalable IT solutions. Strong teamwork and communication are essential.