IT Specialist (3-Month Contract)

ALS; North Vancouver; On-site; CAD 36,000 - 45,000; Full time

Benefits offered by this job

Extended medical, dental, and vision

Retirement plan with company match

Additional vacation days

Education support

Unlimited e-learning access

Job summary

ALS is seeking an IT Helpdesk Specialist to be the main point of contact for installation, configuration, and user inquiries in an enterprise environment. You will troubleshoot hardware, software, and connectivity issues, manage Active Directory accounts, and install and configure servers, desktops, and printers.

The role involves monitoring the service desk, supporting multiple sites, providing after-hours support, complying with safety policies, and contributing to system documentation.

Qualifications

• One year of professional experience supporting Windows servers and LAN/WAN
• Experience with Windows 7/10, Microsoft Office, and Office 365
• Experience with Windows Server 2012 and newer
• Knowledge of VPN, network connectivity, and security devices
• Willingness to travel to data centres and remote sites

Responsibilities

• Troubleshoot hardware, software and connectivity issues in an Enterprise environment
• Active Directory tasks – account and object creation and modification
• Install and configure servers, desktops, workstations and laptops, including operating system
• Install and application software as well as upgrades and patches
• Install and configure printers and other computer peripherals
• Monitor and answer service desk ticketing system
• Proactive network and server monitoring and troubleshooting
• Ongoing maintenance of systems documentation
• Providing support for multiple sites
• Providing support outside normal hours of work
• Observe established safety regulations and comply with ALS health and safety policies and procedures

Skills

Troubleshooting

Customer service

English proficiency

Active Directory

Exchange

SQL Server

Hyper-V

Azure

LIMS knowledge

Tools

Windows Server

Office 365

VPN

Job description

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position:

You will be the main point of contact for installation, configuration initial point of contact for user inquires and troubleshooting requests, including helpdesk support.

Specific Responsibilities

• Troubleshooting of hardware, software and connectivity issues in an Enterprise environment

• Active Directory tasks – account and object creation and modification

• Installation and configuration of servers, desktops workstations and laptops, including operating system

• Installation and application software as well as installing upgrades and patches

• Installation and configuration of printers and other computer peripherals.

• Monitor and answering service desk ticketing system

• Proactive network and server monitoring and troubleshooting

• Ongoing maintenance of systems documentation

• Providing support for multiple sites

• Providing support outside normal hours of work.

• Other duties as assigned

• Observe established safety regulations and comply with all ALS health and safety policies and procedures;

Required Knowledge, Skills & Abilities

• Proven troubleshooting and technical support skills
• Good interpersonal skills, ability to be a team player, a strong sense of responsibility, and an excellent work ethic
• Strong written and verbal English communication skills
• Experience with one or more of the following: Active Directory, Exchange, SQL Server, Hyper-V, or Azure
• General knowledge of laboratory practices and laboratory information management systems

Required Qualifications

• A minimum of one year of professional experience—or an equivalent combination of training and experience—supporting Windows servers, LAN/WAN networks, and computers
• Experience with desktop operating systems and application software, including but not limited to Windows 7 and 10, Microsoft Office, and Office 365
• Experience with server operating systems and application software, including but not limited to Windows Server 2012 and later versions
• Knowledge of network connectivity, protocols, and security devices, including VPN troubleshooting
• Availability to travel to data centres and remote sites to provide services

Physical Demands

• Ability to sit and/or stand for extended periods
• Ability to lift or carry equipment weighing up to 50 lbs
• Ability to use and view a computer screen for up to 7.5 hours per day
• Ability to communicate via telephone and email without assistance
• Manual dexterity to perform repetitive tasks, such as data entry

Our benefits include:

• An estimated hourly pay of $28.62 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.