IT Services Technician, Managed Desktops

University of Guelph; Guelph; On-site; CAD 42,000 - 64,000; Full time

Job summary

University of Guelph in Guelph, Ontario, is seeking an IT Services Technician for the Managed Desktops team. This role provides comprehensive desktop and laptop support to faculty, staff and students within the Computing and Communication Services division.

Reporting to the Manager, Client Productivity, you will diagnose hardware/software issues, assist with equipment setup, and contribute to documentation and process improvements to enhance IT services for the campus community.

Qualifications

• Two-year college diploma in computer networking and technical support, or similar educational background, and related experience may be considered.
• Experience providing Windows and/or macOS support to a large and diverse community, preferably in an education environment.
• IT service desk experience is preferred.
• Familiarity with endpoint computing tools such as MECM, Intune, JAMF would be an advantage.
• Knowledge of university policies related to information technology, security and privacy would be an advantage.

Responsibilities

• Provide technology support to faculty, staff and students via email, phone, chat, and in-person communications.
• Diagnose and resolve desktop, laptop, and related hardware/software issues.
• Support the ordering and setup of new computers and related equipment.
• Develop, update, and modify documentation and processes to improve IT services.

Job description

IT Services Technician, Managed Desktops

Location: Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Computing and Communication Services

Requisition ID: 3109

Department:Technology Operations
Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from11/09/2026to11/09/2027
Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.

Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical support to our Managed Desktops service.

Duties and Responsibilities

Specific responsibilities of the IT Service Technician include working as part of a collaborative team, using email, telephone, chat, and in-person communication channels to provide technology support to faculty, staff and students. Diagnosing and resolving issues pertaining to the operation and use of desktops, laptops, and related technologies; resolving hardware and software issues; supporting the ordering and set up of new computers and related equipment; providing guidance to clients and participating in the development, updating, and modification of documentation and processes to facilitate and improve IT services.

Requirements

• Two-year college diploma in computer networking and technical support, computer system technology, or similar educational background along with a minimum one (1) year of related experience. A combination of relevant education and experience may be considered.
• Previous experience providing Windows and/or macOS support to large and diverse community, preferably within an education environment.
• Previous IT support experience gained within an IT service desk environment.
• Familiarity and experience in the use of endpoint computing support tools such as MECM, Intune, JAMF would be an advantage.
• Broad knowledge of University and / or departmental policies and procedures related to information technology, security and privacy would be an advantage.

Employee Type:Regular
Position Number:10683017

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:11/02/2026
Closing Date:11/09/2026