Client Care Tech Support (Term)

University of Toronto; Toronto; On-site; CAD 59,000 - 75,000; Full time

Job summary

The University of Toronto is seeking a IT Support Specialist within the Enterprise, Applications & Solutions Integration team at St. George campus in Downtown Toronto.

You will provide end-user support for Windows, macOS, Office 365, and mobile devices, ensuring timely resolutions and adherence to standards. Responsibilities include responding to service requests, listening to users, and guiding colleagues on procedures, with a focus on user satisfaction in a fast-paced environment.

Qualifications

• Two years of front-line customer support for hardware and software.
• Working knowledge of Windows 10/11, macOS and Office Suite.
• Experience with mobile devices and AV equipment.
• Strong communication and customer service skills.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Respond to end-user service requests.
• Listen actively to clients with concerns.
• Apply established standards when deploying software and hardware.
• Respond to service requests promptly.
• Follow up with end-users on outstanding issues.
• Provide orientation on work procedures and practices.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Education

College Diploma (2 years) or equivalent experience

Tools

Windows 10/11

macOS

Microsoft Office

Mobile devices (iOS/Android)

Job description

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Date Posted: 11/02/2026
Req ID: 50884
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise, Applications & Solutions Integration
Campus:St. George (Downtown Toronto)
Position Number: 00060260
Existing Vacancy: Yes

Description:

About us:

The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

Your opportunity:

Supporting managed workstations and Microsoft Office 365 services, the Digital Workplace team provides the University of Toronto community with efficient support of their standard technology requirements, including machine installation, configuration,disposal, data storage, business continuity, software licensing and updates, virus and ransomware prevention and cleanup, mobile device management, AV support and business solution implementation.

Your responsibilities will include:

• Responding to end-user service requests
• Listening actively to clients with concerns
• Applying established standards when deploying software and hardware
• Responding to service requests in a timely fashion
• Following‑up with end‑users on outstanding technical issues
• Providing orientation to others on work procedures and practices

Essential Qualifications:

• College Diploma (2 years) or acceptable combination of equivalent experience.
• Minimum two years front‑line customer support for hardware and software; mobile devices, audio‑visual equipment.
• Working knowledge of Windows 10 & 11, OS X, OS X Server, iOS, Android, Windows Mobile, Microsoft Office (Word Excel, PowerPoint, Access, Outlook, Project, Visio) and Apple computers.
• Making minor equipment repairs involving a high level of muscular coordination and/or manual dexterity where precision is essential.
• Excellent communication skills and customer service.
• The ability to work in a fast‑paced environment where time sensitive matters must be resolved immediately.
• Proven troubleshooting support skills using technical - Internet search, knowledge base and forums based - resources for hardware, software and applications issue resolution.

To be successful in this role you will be:

• Approachable
• Diplomatic
• Resourceful
• Team player

NOTE : This is a 6-month term position.

Closing Date: 11/13/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 06 -- $59,000 with an annual step progression to a maximum of $75,450. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Divisional HR Office Email: [e-mail]

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact [e-mail] .

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website .