IT Service Technician

University of Guelph; Ridgetown; Presencial; CAD 42.000 - 65.000; Jornada completa

Descripción de la vacante

The University of Guelph Ridgetown Campus is seeking a qualified IT Services Technician to support teaching, research and administrative activities. This temporary full-time role reports to the Manager of IT Operations and collaborates with CCS to maintain campus systems and services.

The technician acts as the first point of contact for IT support, assisting with hardware, software, classroom AV, and end-user training while ensuring alignment with university standards and security practices.

Formación

• Three-year community college diploma in computer/technical applications.
• Certifications such as CompTIA A+, ITIL or Microsoft are assets.
• 12+ months IT support experience in a large enterprise/education setting.
• Strong customer service and written/verbal communication.

Responsabilidades

• Diagnose and resolve hardware, software and connectivity issues.
• Document and track support requests in the ticketing system.
• Install, configure, and troubleshoot workstations, printers, and peripherals.
• Assist with network drive access and classroom AV equipment.
• Provide guidance and training on devices and applications.
• Contribute to IT projects and documentation.

Conocimientos

IT support

Windows

macOS

Active Directory

Microsoft 365

customer service

endpoint management

Educación

Community college diploma in IT

Herramientas

MECM

Intune

Office 365 admin

Descripción del empleo

Select how often (in days) to receive an alert:

Primary Category Page: Staff and Management

Division: Ridgetown Campus

Requisition ID: 3090

Department:Ridgetown - Finance and Operations
This position is covered by the Collective Agreement with the Ontario Secondary School Teachers' Federation District 35 - Technician/Administrative/Research/Agricultural

Temporary full-time from11/23/2026to11/22/2027
Temporary Absence of the Regular Incumbent

General Purpose

The University of Guelph Ridgetown Campus is seeking a qualified IT Services Technician to support the campus’s teaching, research and administrative activities.

Reporting to the Manager, IT Operations, the IT Services Technician provides a broad range of technical support to the Ridgetown Campus community. The incumbent works closely with Computing and Communications Services (CCS) to deliver services that align with University standards and practices.

The IT Services Technician is an initial point of contact for IT support requests and provides assistance in person, by phone, by email and through remote support tools. The position primarily supports computers, related devices, operating systems, everyday applications and classroom audiovisual equipment.

Duties and Responsibilities

• Diagnosing and resolving hardware, software and connectivity issues, and escalating requests when appropriate.
• Tracking support requests and documenting relevant information.
• Installing, configuring, deploying and troubleshooting workstations, applications, printers and peripherals.
• Diagnosing hardware failures and coordinating repairs, replacement parts or warranty service with vendors.
• Assisting clients with access to and use of resources such as network drives and printers.
• Troubleshooting and supporting classroom audiovisual equipment, including projectors, displays, and microphones.
• Providing guidance and training to clients on their devices and applications.
• Performing proactive maintenance and planned technology upgrades.
• Participating in projects such as hardware upgrades, computer migrations, and software implementations or updates.
• Developing and updating documentation and processes to support IT services.
• Maintaining current knowledge of the systems, applications and tools used by campus clients.

Requirements

• A minimum three-year community college diploma in computer or technical applications. Relevant industry certifications, such as CompTIA A+, ITIL or Microsoft certifications, would be an asset.
• A minimum of 12 months of experience providing personal computing and general IT support in a large enterprise environment, preferably in an educational setting.
• Excellent interpersonal, communication and customer service skills, with the ability to explain technical information to users with varying levels of technical experience.
• Ability to work independently and as part of a team, prioritize support requests and recognize when an issue requires escalation.
• Experience using an issue-tracking or service management application.
• Experience configuring and troubleshooting personal computer operating systems, including Windows and macOS.
• Experience installing and configuring applications and operating systems, both manually and using deployment tools.
• Experience with endpoint management tools, such as Microsoft Endpoint Configuration Manager (MECM) or Microsoft Intune.
• An understanding of Active Directory, Group Policy, security groups and file permissions.
• Experience supporting productivity applications, including Microsoft 365.
• Basic knowledge of wired and wireless network connectivity and troubleshooting.
• Experience identifying and responding to viruses and malware.
• An understanding of information technology security and privacy practices, and the importance of following organizational policies and procedures.

Employee Type: Temporary
Position Number: 10917967

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:11/05/2026
Close Date:11/19/2026