IT Infrastructure Specialist

Ontario-Tech-University; Oshawa; On-site; CAD 81,000 - 100,000; Full time

Job summary

Ontario Tech University seeks an IT Infrastructure Specialist to design, deliver, and improve technology solutions supporting operations, reporting, research, and service delivery. The role spans development, systems administration, database and reporting, and requires translating needs into reliable tech solutions.

You will work across application development, infrastructure support, and client consultation to ensure stable, scalable, and secure university technology services, contributing to

Qualifications

• University-level program or equivalent experience.
• Experience with Windows, macOS, Linux, iOS, Android.
• Strong communication and project management skills are required.

Responsibilities

• Research, consult and recommend technology for client needs.
• Pilot and implement new tech solutions, including imaging and deployment systems.
• Administrate DUO MFA: manage accounts, respond to tickets, update apps.
• Perform system administration, patching, backups, and security remediation.
• Develop and test full-stack applications and databases for departments.
• Administer databases, optimize queries, and design reporting tools.

Skills

Programming

Databases

Software frameworks

Testing processes

Process improvement

Industry trends

Communication

Project management

Problem solving

Education

Four-year degree

Experience accepted

Tools

Moka5

VMware Horizon

Citrix

Job description

IT Infrastructure Specialist

Tracking Code:req2268

Faculty/Department:Information Technology (IT) Services Department

Number of Positions:1

Appointment Type:Full-Time Continuing

Hours of Work:35 hours per week

Salary Range:Level 9- Starting Salary, Step 1$90,525

Job Summary:

This position supports the design, delivery, and ongoing improvement oftechnology solutions that enable university operations, reporting, research,and service delivery. The incumbent works across application development,data/reporting, infrastructure support, and client consultation to helptranslate operational needs into reliable technical solutions. The rolerequires a blend of software development, systems administration, database andreporting knowledge, and analytical problem-solving to support both day-to-dayoperations and longer-term technology planning. Through this work, theincumbent contributes to effective service delivery, informed decision-making,and the continued reliability and modernization of university technologyservices.

Responsibilities/accountabilities:

1. Researching, consulting and recommending suitable technology for client needs

• Collaborate with users to understand their hardware needs and ensure they have the necessary tools throughout the hardware lifecycle.
• Understand short- and long-term technology trends.
• Ensure that the TELE program continues to benefit students, faculty, and staff at Ontario Tech.

2. Proof of Concept and Piloting New Technologies

• Research, test, and implement new solutions to enhance the TELE program, including user group pilots.
• Explore alternative imaging solutions and software deployment systems, including cloud-based virtualization tools like Moka5, VMWare Horizon, and Citrix.

3. DUO MFA Administrator

• Manage the DUO application
• Assist in establishing accounts for new users.
• Respond to Cherwell trouble tickets for end-user support
• Test and release updated versions of the DUO Mobile App

4. System Management

• Conducted high-level system administration on server applications and installed critical patches and software upgrades with minimal user impact and downtime.
• Develop comprehensive documentation and provide expert instruction to users on system usage, supporting client devices on multiple platforms, including Windows, Mac, Linux, iOS, and Android.
• Remediate security risks identified to safeguard systems and data from external and internal threats.
• Execute backup strategies to minimize the risk of data loss and ensure the continuity of operations in case of a system failure or disaster.
• Collaborate with the procurement team to secure and maintain essential system licenses, ensuring the ongoing availability of critical software tools and services.
• Monitor system health proactively, troubleshoot issues promptly, and use technical expertise to resolve problems before they affect users.

5. Development and Testing

• Design, develop, and maintain full-stack applications and databases for various university departments, including software and hardware requests and identity management reporting.
• Create and manage comprehensive test environments for internal and external testing, ensuring seamless deployment of new features with minimal downtime.
• Integrate web-based applications with enterprise systems, databases, and third-party applications, enhancing data insights and streamlining processes.
• Engineer complex system solutions to support institutional objectives, leveraging information architecture and process design to automate or enhance existing processes.

6. Data Stewardship, Analysis and Reporting

• Administer and architect databases, optimize queries, and manage ETL processes for efficient data processing and analysis
• Design and maintain reporting applications, create customized reports, and automate data transfers to improve efficiency.
• Capture and analyze historical data for trend reporting, auditing, and accurate forecasting for budgeting and resource planning.
• Identify future needs, expand databases, and develop infrastructure budgets to meet evolving business requirements.

Required Skills:

• A solid understanding of programming languages, databases, and software development frameworks.
• Familiarity with testing processes and methodologies is essential for ensuring the quality of the delivered software. This includes knowledge of test planning, test case development, and automated testing tools.
• Proactive about improving processes, identifying bottlenecks, and suggesting enhancements.
• Staying updated with industry trends and emerging technologies brings improvements to existing applications.
• Effective communication is vital for coordinating activities between various stakeholders, including developers, testers, product owners, and clients.
• Strong project management skills are crucial for overseeing IT projects. This includes defining project scope, setting objectives and timelines, resource planning, risk management, and ensuring timely delivery.
• Strong problem-solving abilities, analytical thinking, and attention to detail for troubleshooting developed applications and dashboards.

Required Education:

• Completion of a university program consisting of four academic years
• An equivalent combination of education and related experience may be considered

* Verification of Academic credentials may be required

Required Experience:

• Over 3 years and including 5 years

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time.

OntarioTech University is actively committed to equity, diversity, inclusion, indigenizationand decolonization (EDIID), and welcomes applications from all qualifiedcandidates, while especially encouraging applications from First Nations,Metis, Inuit peoples, Indigenous peoples of North America, racialized persons,persons with disabilities, and those who identify as women and/or2SLGBTQ+.All qualified candidates are encouraged to apply;however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work inCanada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more informationabout the universities policies for accommodating employees with disabilities please review the university’sAccessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of theMississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location:Oshawa, Ontario, Canada

Expected Start Date:11/23/2026