IT Services Technician, Managed Desktops

University of Guelph; Guelph; On-site; CAD 60,000 - 75,000; Full time

Job summary

University of Guelph in Guelph, Ontario, is seeking an IT Services Technician to join the Technology Operations team within CCS. The role provides broad desktop and mobility support to faculty, staff and students, delivered through email, phone, chat and in person.

Responsibilities include diagnosing hardware and software issues, setting up new computers and equipment, and guiding clients. You will also participate in documentation and process improvements to enhance IT services.

Qualifications

• Two-year college diploma in computer networking and technical support with a minimum one year of related experience.
• Experience providing Windows and/or macOS support to a large, diverse community, preferably in an education environment.
• Experience in an IT service desk environment.
• Familiarity with endpoint computing tools such as MECM, Intune, JAMF is advantageous.
• Broad knowledge of university policies related to IT, security and privacy is an advantage.

Responsibilities

• Provide technology support to faculty, staff and students via email, phone, chat and in-person channels.
• Diagnose and resolve hardware and software issues for desktops and laptops; assist with setup of new computers and equipment.
• Support ordering and setup of new devices; contribute to documentation and process improvements to enhance IT services.

Skills

Windows support

macOS support

IT service desk

Communication skills

Education

Two-year college diploma in computer networking and technical support

Tools

MECM

Intune

JAMF

Job description

Location: Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Computing and Communication Services

Department: Technology Operations

Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.

Career Opportunities (sapsf.com)

Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical support to our Managed Desktops service. Specific responsibilities of the IT Service Technician include working as part of a collaborative team, using email, telephone, chat, and in-person communication channels to provide technology support to faculty, staff and students. Diagnosing and resolving issues pertaining to the operation and use of desktops, laptops, and related technologies; resolving hardware and software issues; supporting the ordering and set up of new computers and related equipment; providing guidance to clients and participating in the development, updating, and modification of documentation and processes to facilitate and improve IT services.

Requirements Of The Position Include

• Two-year college diploma in computer networking and technical support, computer system technology, or similar educational background along with a minimum one (1) year of related experience. A combination of relevant education and experience may be considered.


• Previous experience providing Windows and/or macOS support to large and diverse community, preferably within an education environment


• Previous IT support experience gained within an IT service desk environment


• Familiarity and experience in the use of endpoint computing support tools such as MECM, Intune, JAMF would be an advantage


• Broad knowledge of University and / or departmental policies and procedures related to information technology, security and privacy would be an advantage

Employee Type: Regular

Classification: USW, Local 4120 Salary: Band 5

USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/16/2026

Closing Date: 09/30/2026