IT Services Technician, Managed Desktops

Ontario University Athletics; Guelph; On-site; CAD 48,000 - 64,000; Full time

Job summary

Ontario University Athletics in Guelph, Ontario, is seeking an IT Services Technician to join the Technology Operations team. You will provide desktop and endpoint support for faculty, staff and students, resolving hardware and software issues and assisting with the setup of new equipment.

Responsibilities include documenting processes, collaborating with a team, and helping implement improvements to IT services. A two-year college diploma and service desk experience are required.

Qualifications

• Two-year college diploma in computer networking and technical support with minimum one year of related experience.
• Experience providing Windows and/or macOS support in a large education community is preferred.
• Experience in an IT service desk environment is required.
• Familiarity with endpoint tools like MECM, Intune, JAMF is advantageous.

Responsibilities

• Provide a broad range of IT technical support to our Managed Desktops service to faculty, staff and students.
• Diagnose and resolve hardware and software issues for desktops and laptops.
• Support ordering and setup of new computers and related equipment.
• Contribute to documentation and process improvements to enhance IT services.

Skills

Windows support

macOS support

IT service desk

End-user support tools

Education

Two-year college diploma in computer networking and technical support

Tools

MECM

Intune

JAMF

Job description

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IT Services Technician, Managed Desktops

Location: Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Computing and Communication Services

Requisition ID: 2921

Department:Technology Operations
Position covered by the Collective Agreement with USW Local 4120

Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical support to our Managed Desktops service.

Specific responsibilities of the IT Service Technician include working as part of a collaborative team, using email, telephone, chat, and in-person communication channels to provide technology support to faculty, staff and students. Diagnosing and resolving issues pertaining to the operation and use of desktops, laptops, and related technologies; resolving hardware and software issues; supporting the ordering and set up of new computers and related equipment; providing guidance to clients and participating in the development, updating, and modification of documentation and processes to facilitate and improve IT services.

Requirements of the position include:

• Two-year college diploma in computer networking and technical support, computer system technology, or similar educational background along with a minimum one (1) year of related experience. A combination of relevant education and experience may be considered.
• Previous experience providing Windows and/or macOS support to large and diverse community, preferably within an education environment
• Previous IT support experience gained within an IT service desk environment
• Familiarity and experience in the use of endpoint computing support tools such as MECM, Intune, JAMF would be an advantage
• Broad knowledge of University and / or departmental policies and procedures related to information technology, security and privacy would be an advantage

Employee Type: Regular
Position Number:10683006

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:09/16/2026
Closing Date:09/30/2026