Support Analyst, End User Support (EUS) – One Port (12 months contract)

KPMG LLP Canada; Toronto; On-site; CAD 46,000 - 71,000; Full time

Job summary

KPMG is seeking a Support Analyst for End User Support, responsible for providing virtual IT support for the One Port Tax application. Ideal candidates will have an IT background, communication skills, and experience in a support environment. The role requires adherence to critical tax deadlines and offers a competitive salary package.

Qualifications

• College or university degree in IT or currently working towards it.
• Experience in virtual support and/or help desk is an asset.
• Ability to troubleshoot under pressure.

Responsibilities

• Provide virtual IT support for the One Port Tax application.
• Answer support calls, chats, and respond to tickets.
• Resolve support requests within SLA.

Skills

Troubleshooting

Soft skills

Communication

Education

College or university degree in IT or related field

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Support Analyst, End User Support (EUS) - One Port will provide virtual IT support for the One Port Tax application via telephone, chat, and self-serve requests received from end users. Critical tax deadlines must be adhered to for our clients.

What you will do

• Provide support for the One Port Tax application (internal software)
• Answer incoming support calls, join chats, and respond to self-serve tickets within our SLA
• Resolve support requests within the SLA
• Communicate responses to KPMG users
• Escalate requests to Ignition Tax
• Use Knowledge Base for resolutions
• Provide after-hours or weekend support when required

What you bring to the role

• College or university degree in IT or related field, or currently working towards it
• Virtual support and/or help desk experience is an asset
• Experience in providing IT support to a high-performing organization is an asset
• Experience working at an incoming IT support call center is an asset
• Ability to troubleshoot under pressure and possess strong soft skills

This position requires written and oral fluency in English. The successful candidate will support training coordination nationally and communicate with English-speaking colleagues and employees in English-speaking provinces.

KPMG BC Region Pay Range

The expected base salary range for this position is $46,500 to $70,500 and may be eligible for bonus awards. The actual salary offered will depend on location, skills, competencies, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Supporting Your Success

Our Values, The KPMG Way

Integrity: We do what is right | Excellence: We never stop learning and improving | Courage: We think and act boldly | Together: We respect each other and draw strength from our differences | For Better: We do what matters

KPMG in Canada is committed to diversity, inclusion, and providing a respectful, barrier-free workplace. We welcome all qualified candidates to apply and consider KPMG as your employer of choice.

Adjustments and Accommodations

We are dedicated to an inclusive recruitment process. Candidates can request adjustments or accommodations at any stage by contacting KPMG’s Employee Relations Service team at 1-888-466-4778.