IT Service Desk Help Desk Support (32430)

Myticas Consulting; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a proactive IT Systems Support Specialist in Ottawa. This role involves overseeing user-facing technologies and internal infrastructure systems, delivering reliable IT services, and supporting day-to-day operations. The ideal candidate will have strong troubleshooting skills, knowledge of IT infrastructure, and excellent communication abilities. This position offers a chance to contribute to both immediate support and long-term technical improvements.

Qualifications

• 3+ years of relevant experience in IT support.
• Strong knowledge of modern IT infrastructure and cloud services.

Responsibilities

• Deliver hands-on and remote support for user devices.
• Manage Active Directory and Exchange systems.
• Respond to and resolve help desk requests quickly.

Skills

Troubleshooting

Communication

Problem Solving

Education

College diploma or university degree in Computer Science

Job description

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Direct message the job poster from Myticas Consulting

We are seeking a proactive and technically skilled IT Systems Support Specialist to oversee and maintain a wide range of user-facing technologies and internal infrastructure systems. This individual will play a critical role in delivering reliable IT services, supporting both day-to-day operations and longer-term technical improvements. The position includes direct user support, systems maintenance, and troubleshooting across various business-critical platforms.

RESPONSIBILITES

User & Device Support

• Deliver hands-on and remote support for workstations, laptops, and mobile devices
• Install and configure hardware/software in a multi-server Windows environment
• Set up and maintain specialized equipment (e.g., printers, PC’s, peripherals etc…)

Systems & Network Administration

• Manage Active Directory and Exchange (On-Prem and Cloud-Based)
• Support network infrastructure: routers, switches, VPN, and firewalls
• Maintain LAN/WAN systems and troubleshoot connectivity issues
• Implement OS updates, patches, and system configurations
• Monitor system logs and proactively identify potential issues

Business Application & Operational Systems

• Support business platforms such as telephony, security systems, display systems, and service desks
• Assist with application deployments and ensure reliable system performance
• Maintain integration points between cloud services and on-premise solutions

Help Desk & Service Delivery

• Respond to and resolve help desk requests quickly
• Track, log, and report technical issues and resolutions
• Manage user accounts, permissions, and access resets
• Ensure continuous availability of key IT services and platforms

Asset & Process Management

• Support licensing, inventory management, and procurement of supplies
• Stay current with evolving IT technologies and suggest relevant improvements
• Assist with project-related tasks and perform other duties as assigned

WHO YOU ARE

You're a motivated IT professional who enjoys solving problems and supporting users. You're organized, detail-oriented, and thrive under pressure. You ping a strong service mindset, a collaborative attitude, and the ability to juggle multiple tasks while maintaining a calm, professional presence.

Must Have:

• College diploma or university degree in Computer Science, IT, or related discipline; or a combination of formal training and 3+ years of relevant experience
• Strong knowledge of modern IT infrastructure, Windows environments, and cloud services
• Proficiency in troubleshooting hardware/software and network-related issues
• Understanding of system behavior, application deployment, and IT security principles
• Excellent communication skills in English

Nice to Have:

• ITIL certification

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Technology, Information and Media, Computer and Network Security, and Telecommunications

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