Service Desk Technician L2

Thales Canada; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

Thales Canada is seeking a Service Desk Technician L2 in Ottawa to provide technical support and resolve user issues. The role involves managing desktop operations, analyzing problems, and ensuring security standards are met. Join a diverse team in a leading technology environment.

Benefits

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid holidays

Vacation

Sick leave

Employee discounts

Qualifications

• 3 years of related experience and/or training.
• 1 year of service desk operations experience.

Responsibilities

• Analyze, diagnose and resolve complex end user problems.
• Prepare and maintain logging and reporting procedures.
• Operate as first and second level support to end-users.

Skills

Windows technologies

Network administration

IT enterprise infrastructure

Education

Associate's degree in Information Technology

Job description

Location :

Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

For decades, Ottawa has been a global technology leader. Today, Canada's capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada's best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

Service Desk Technician L2

Position Summary

Thales is looking for a Service Desk Technician L2 who will analyze, diagnose and resolve complex end user problems and suggest scalable corrective solutions.

Key Areas of Responsibility

1. Prepare, maintain and uphold logging and reporting procedures and monitor desktop operations via ticketing system.
2. Proactively manage the customer computing experience, execute plans, and implement streamlined / automated technical infrastructure projects to refresh supported systems.
3. Operate as first and second level support to end-users running workstations and laptops, and extend / simplify remote support for global users.
4. Analyze root cause problems and execute corrective actions for reliable computing experiences, coordinating with computer specialists to resolve issues.
5. Document, execute, and maintain desktop security standards according to IT security policies, and handle system administration of enterprise desktop asset management tools.

Minimum Qualifications

• At least an Associate's degree in Information Technology with three years of related experience and/or training, or 3 years of equivalent education and experience.
• Minimum of 1 year of service desk operations experience with proven expertise in Windows technologies.
• Ability to perform Windows network administration tasks and a broad understanding of the Windows environment.
• Understanding of IT enterprise infrastructure such as networks, systems, telephony, and storage.
• Ability to travel to office and data center locations for on-site support, as needed.
• Ability to interpret instructions in various formats.

If you're excited about working with Thales but do not meet all the requirements, we encourage you to join our Talent Community!

What We Offer

Thales provides extensive benefits for full-time employees working 24+ hours/week, including:

• Company paid health, dental, life, AD&D, disability, cancer care, travel insurance, Employee Assistance Plan, and Well-Being program.
• Retirement Savings Plans with company contributions and matching.
• Paid holidays, vacation, and sick leave.
• Voluntary insurance options and employee discounts.

Why Join Us? Learn more about working at Thales

LI-Onsite

LI-RG1

Thales is an equal opportunity employer valuing diversity and inclusivity. We provide accommodations during the interview process upon request. Applicants requiring accommodations should inform us upon invitation for an interview. All information will be kept confidential.

This position involves access to hardware, software, or technical information controlled under export regulations. Applicants must be eligible to obtain necessary authorizations.