IT Service Desk Analyst

Precision Drilling Corporation; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an IT Service Desk Analyst, where your expertise will contribute to a safe and high-performance IT environment. This role is pivotal in managing complex support requests, troubleshooting issues, and enhancing IT systems. You'll thrive in a collaborative culture that values safety, integrity, and career growth through robust training. Enjoy a casual work environment with competitive benefits and generous time-off policies, all while making a meaningful impact on customer satisfaction and operational efficiency.

Benefits

Competitive benefits

Generous time-off policies

Training and development opportunities

Qualifications

• 2-4 years of experience in IT support desk roles.
• A+, HDI Desktop Support Technician certification is desirable.

Responsibilities

• Manage and resolve support requests and technical issues.
• Document all work performed within the ticketing system.
• Ensure customer satisfaction through professional communication.

Skills

IT systems understanding

Windows configuration

macOS configuration

Microsoft Office Suite

Communication skills

Organizational skills

Education

Post-secondary education in IT

Tools

Ticketing system

Job description

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At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.

Our IT Service Desk Analyst is responsible for providing strong technical support to ensure an efficient IT environment for users. This role involves managing and resolving complex support requests, troubleshooting various issues, and maintaining and improving IT systems. The Intermediate Service Desk Analyst ensures operational efficiency and high customer satisfaction. This includes participation in the on-call rotation to ensure comprehensive coverage beyond standard business hours.

CULTURE:
Precision Drilling promotes a strong safety culture through our "Target Zero" initiative, emphasizing employee well-being and environmental responsibility. We support career growth through robust training and development, encouraging innovation and collaboration. With competitive benefits, a casual work environment, generous time-off policies, and a culture grounded in respect and integrity, we create a workplace where people feel empowered and valued.

DAY IN THE LIFE:

• Manage and resolve support requests, technical issues, and incidents effectively
• Track and maintain accurate inventory and asset records
• Organize and prioritize daily tasks and projects effectively
• Document all work performed within the ticketing system
• Ensure customer satisfaction through professional communication and problem-solving

WHAT WE NEED FROM YOU:

Solid understanding of IT systems, hardware, and software

Proficient in Windows and macOS configuration and management

Competence in Microsoft Office Suite and productivity tools

Strong and professional communication skills to convey technical information clearly to non-technical users

Strong organizational skills, including task prioritization and accurate documentation

A+, HDI Desktop Support Technician and Laptop/Desktop certification is desirable

Post-secondary education in an IT-related discipline

2-4 years experience within an IT support desk working in a team-oriented, collaborative environment