IT Service Desk Analyst

CWC Energy Services Corp.; Calgary; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Service Desk Analyst to enhance their technical support team. This role focuses on delivering exceptional IT services, ensuring operational efficiency, and maintaining high customer satisfaction. The ideal candidate will thrive in a collaborative environment, managing complex support requests while fostering a culture of safety and respect. With a commitment to employee growth and a robust training program, this opportunity offers a dynamic workplace where your contributions are valued and recognized. Join a team that prioritizes innovation and excellence in every aspect of IT support.

Benefits

Competitive benefits

Generous time-off policies

Casual work environment

Career growth opportunities

Qualifications

• 2-4 years of experience in IT support desk roles.
• A+, HDI Desktop Support Technician certification is desirable.

Responsibilities

• Manage and resolve technical support requests effectively.
• Document all work performed within the ticketing system.

Skills

IT systems understanding

Windows and macOS management

Microsoft Office Suite proficiency

Professional communication skills

Organizational skills

Education

Post-secondary education in IT

Tools

Ticketing systems

Job description

Company: Precision Drilling Corporation

Location: Calgary, AB

Onsite

At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.

Position: IT Service Desk Analyst

Our IT Service Desk Analyst is responsible for providing strong technical support to ensure an efficient IT environment for users. This role involves managing and resolving complex support requests, troubleshooting various issues, and maintaining and improving IT systems. The Intermediate Service Desk Analyst ensures operational efficiency and high customer satisfaction. This includes participation in the on-call rotation to ensure comprehensive coverage beyond standard business hours.

Culture

Precision Drilling promotes a strong safety culture through our "Target Zero" initiative, emphasizing employee well-being and environmental responsibility. We support career growth through robust training and development, encouraging innovation and collaboration. With competitive benefits, a casual work environment, generous time-off policies, and a culture grounded in respect and integrity, we create a workplace where people feel empowered and valued.

Day In The Life

• Manage and resolve support requests, technical issues, and incidents effectively
• Track and maintain accurate inventory and asset records
• Organize and prioritize daily tasks and projects effectively
• Document all work performed within the ticketing system
• Ensure customer satisfaction through professional communication and problem-solving

What We Need From You

• Solid understanding of IT systems, hardware, and software
• Proficient in Windows and macOS configuration and management
• Competence in Microsoft Office Suite and productivity tools
• Strong and professional communication skills to convey technical information clearly to non-technical users
• Strong organizational skills, including task prioritization and accurate documentation
• A+, HDI Desktop Support Technician and Laptop/Desktop certification is desirable
• Post-secondary education in an IT-related discipline
• 2-4 years experience within an IT support desk working in a team-oriented, collaborative environment