IT Service Desk Analyst

Precision Drilling; Calgary; On-site; CAD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking an IT Service Desk Analyst to provide exceptional technical support and ensure operational efficiency. This role involves managing complex support requests, troubleshooting IT issues, and maintaining high customer satisfaction. The company fosters a strong safety culture and promotes career growth through robust training and development. With competitive benefits and a collaborative work environment, this position offers a unique opportunity to contribute to innovative solutions while being part of a team that values integrity and excellence.

Benefits

Competitive benefits

Generous time-off policies

Training and development opportunities

Casual work environment

Qualifications

• Solid understanding of IT systems, hardware, and software.
• 2-4 years experience in IT support desk environment.

Responsibilities

• Manage and resolve support requests and technical issues.
• Document all work performed within the ticketing system.

Skills

Windows Configuration

macOS Management

Microsoft Office Suite

Technical Communication

Organizational Skills

Education

Post-secondary education in IT-related discipline

Tools

Ticketing System

Job description

Company: Precision Drilling Corporation

Location: Calgary, AB

Onsite

At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.

Our IT Service Desk Analyst is responsible for providing strong technical support to ensure an efficient IT environment for users. This role involves managing and resolving complex support requests, troubleshooting various issues, and maintaining and improving IT systems. The Intermediate Service Desk Analyst ensures operational efficiency and high customer satisfaction. This includes participation in the on-call rotation to ensure comprehensive coverage beyond standard business hours.

Culture

Precision Drilling promotes a strong safety culture through our "Target Zero" initiative, emphasizing employee well-being and environmental responsibility. We support career growth through robust training and development, encouraging innovation and collaboration. With competitive benefits, a casual work environment, generous time-off policies, and a culture grounded in respect and integrity, we create a workplace where people feel empowered and valued.

Day In The Life

• Manage and resolve support requests, technical issues, and incidents effectively
• Track and maintain accurate inventory and asset records
• Organize and prioritize daily tasks and projects effectively
• Document all work performed within the ticketing system
• Ensure customer satisfaction through professional communication and problem-solving
  
  
  

What We Need From You

Solid understanding of IT systems, hardware, and software

Proficient in Windows and macOS configuration and management

Competence in Microsoft Office Suite and productivity tools

Strong and professional communication skills to convey technical information clearly to non-technical users

Strong organizational skills, including task prioritization and accurate documentation

A+, HDI Desktop Support Technician and Laptop/Desktop certification is desirable

Post-secondary education in an IT-related discipline

2-4 years experience within an IT support desk working in a team-oriented, collaborative environment