IT - Salesforce Architect

JAM Industries; Baie-D'Urfé; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

Life insurance

Disability insurance

RRSP / 401(k) matching

Paid vacation

Personal time off

Employee discounts

Learning & development

Job summary

JAM Industries in the greater Montreal area seeks a Salesforce Architect to lead architecture, governance, and technical direction for Salesforce across CPQ, Sales Cloud, Service Cloud, and Experience Cloud. You will collaborate with stakeholders, developers, and external partners to deliver scalable, secure solutions aligned with enterprise standards.

The role emphasizes integrations, data governance, security, and mentoring of the Salesforce team to ensure reliability and performance across

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 8+ years of experience working with Salesforce solutions.
• 3+ years in a Salesforce Architect, Solution Architect, or Technical Architect role.
• Strong understanding of Salesforce platform architecture, configuration, and development.
• Experience designing integrations using APIs, middleware, and cloud-based integration platforms.
• Experience with ERP, CRM, and digital platforms in enterprise environments.
• Strong written and verbal communication skills.

Responsibilities

• Define and maintain Salesforce architecture standards and roadmaps.
• Design scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, CPQ, and related products.
• Translate business requirements into technical architecture and solution designs.
• Ensure platform capabilities are leveraged before custom development.
• Design and govern integrations with ERP, WMS, eCommerce, and middleware platforms.
• Establish data ownership, governance, and system-of-record principles.
• Provide architectural guidance to developers and project teams; lead architecture reviews.
• Define security, access controls, and data governance frameworks.
• Support project discovery, testing, deployment planning, and production readiness.

Skills

Strategic Thinking

Enterprise Architecture

Stakeholder Management

Problem Solving

Technical Leadership

Business Process Analysis

Communication & Influence

Risk Management

Vendor Management

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce CPQ

Apex & LWC

REST/SOAP APIs

Integration Architecture

Data Modeling

Enterprise Security & Governance

Job description

• Salesforce CPQ

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Position Summary

The Salesforce Architect is responsible for the overall architecture, design, governance, and technical direction of the Salesforce platform. This role partners with business stakeholders, project teams, developers, and external vendors to deliver scalable, secure, and maintainable Salesforce solutions that align with business objectives and enterprise technology standards.

The Salesforce Architect serves as the technical authority for Salesforce-related initiatives, ensuring that application design, integrations, data management, security, and platform scalability support current and future business needs.

Key Responsibilities

Architecture & Solution Design

• Define and maintain Salesforce architecture standards and roadmaps.
• Design scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, CPQ, and related products.
• Translate business requirements into technical architecture and solution designs.
• Ensure platform capabilities are leveraged effectively before custom development is considered.

Integration & Data Management

• Design and govern integrations between Salesforce and enterprise applications such as ERP, WMS, eCommerce, and middleware platforms.
• Define API architecture, authentication standards, data mappings, and integration patterns.
• Establish data ownership, data governance, and system-of-record principles.
• Ensure data quality, consistency, and lifecycle management across interconnected systems.

Technical Leadership

• Provide architectural guidance to developers, administrators, and project teams.
• Review solution designs, code, configurations, and integrations for quality and compliance with standards.
• Lead architecture reviews and identify technical risks and mitigation strategies.
• Mentor Salesforce developers and administrators.

Governance & Security

• Establish platform governance practices, design standards, and best practices.
• Ensure compliance with security, privacy, and audit requirements.
• Define role-based access controls, sharing models, and data security frameworks.
• Support platform performance monitoring and optimization.

Project Delivery

• Participate in project discovery, requirements analysis, and solution estimation.
• Evaluate new Salesforce capabilities and recommend adoption strategies.
• Collaborate with vendors, consultants, and implementation partners.
• Support testing, deployment planning, and production readiness activities.

Qualifications

Required

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 8+ years of experience working with Salesforce solutions.
• 3+ years of experience in a Salesforce Architect, Solution Architect, or Technical Architect role.
• Strong understanding of Salesforce platform architecture, configuration, and development.
• Experience designing integrations using APIs, middleware, and cloud-based integration platforms.
• Experience with enterprise application environments involving ERP, CRM, and digital platforms.
• Strong written and verbal communication skills.

Preferred

• Salesforce Application Architect, System Architect, or Certified Technical Architect (CTA) credentials.
• Experience with Salesforce CPQ and Experience Cloud.
• Experience with middleware platforms such as Boomi, MuleSoft, or similar integration technologies.
• Experience supporting manufacturing, distribution, supply chain, or enterprise operations environments.

Technical Skills

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce CPQ
• Apex, Lightning Web Components (LWC)
• Salesforce Flow and Automation
• REST/SOAP APIs
• Integration Architecture
• Data Modeling
• Enterprise Security & Governance
• DevOps and Release Management
• Agile Project Delivery

Key Competencies

• Strategic Thinking
• Enterprise Architecture
• Stakeholder Management
• Problem Solving
• Technical Leadership
• Business Process Analysis
• Communication & Influence
• Risk Management
• Vendor Management

Success Measures

• Salesforce platform reliability and scalability
• Successful delivery of Salesforce initiatives
• Integration stability and performance
• Adoption of architecture standards and governance controls
• Reduction of technical debt and solution complexity
• Business stakeholder satisfaction
• Delivery of secure, maintainable, and supportable solutions

Why Join Us

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar - there's always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.