Digital Experience - E-Commerce Support Coordinator

JAM Industries; Baie-D'Urfé; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life

RRSP matching

Flexible hours

Employee discounts

Learning & development

Job summary

JAM Industries is seeking a detail-oriented Ecommerce Support Coordinator to own onboarding for our B2B dealer portal, curate data, craft product copy, and manage media assets. The role also supports D2C platforms with daily customer service inquiries.

Ideal candidate has 1–3 years of ecommerce experience, strong organizational skills, and the language proficiency required to ensure our French product content is polished and professional. This position offers growth with JAM's brands.

Qualifications

• 1–3 years of eCommerce experience in B2B or D2C environments.
• Experience gathering product data from multiple sources and creating web content.
• Experience with customer support on D2C platforms via email, chat, or tickets.
• Comfort with CMS, translation tools, and basic image handling.

Responsibilities

• Onboard products for the B2B dealer portal and curate product data.
• Draft SEO-friendly product titles, descriptions, and bullets.
• Source and upload product images and media assets.
• Tag and categorize products for navigation and searchability.
• Respond to D2C customer inquiries via email, chat, or tickets.
• Share customer feedback to improve catalogs.

Skills

CMS familiarity

Content creation

Customer support

Data organization

Tools

CMS

Translation tools

Image handling

Job description

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears.

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service.

Role Summary

We are seeking a detail-oriented, collaborative eCommerce Support Coordinator to join our team. In this role, your primary focus will be owning the product onboarding process for our B2B dealer portal; curating raw data, crafting compelling product copy, and managing media assets.

Beyond managing our B2B catalog, you will play a key role in supporting our growth by assisting with day-to-day customer service inquiries across our direct-to-consumer (D2C) platforms. The ideal candidate has 1–3 years of eCommerce experience, strong organizational skills, and the language proficiency required to ensure our French product content is polished and professional.

Job Functions

Primary Responsibilities: B2B Product Catalog & Content Management

• Product Onboarding & Data Curation: Gather, organize, and synthesize raw product information and specifications from various internal and external sources.
• Content Creation: Draft compelling, accurate, and SEO-friendly product titles, descriptions, and bullet points tailored for the B2B dealer portal.
• Media Management: Source, review, and upload high-quality product images and assets ensuring they meet portal standards.
• Catalog Architecture: Assign appropriate categories, tags, and attributes to new products to ensure seamless site navigation and searchability for dealers.

Secondary Responsibilities: Direct-to-Consumer (D2C) Support

• Omnichannel Customer Service: Assist with day-to-day customer support inquiries across various direct-to-consumer platforms (e.g., email, chat, or marketplace messages).
• Issue Resolution: Help customers with order tracking, product inquiries, returns, and basic troubleshooting to maintain high satisfaction rates.
• Cross-Functional Collaboration: Feedback common customer pain points or catalog errors to the broader team to help improve the overall user experience.

Job Prerequisites & Qualifications

Required Qualifications

• eCommerce Experience: Minimum 1–3 years of experience working within an eCommerce environment (B2B portal, direct-to-consumer platform, or marketplace management).
• Data & Content Management: Proven experience gathering raw product data from multiple sources and transforming it into clean, accurate, and customer-ready web content (titles, bullet points, and descriptions).
• Customer Support Skills: Experience interacting with customers and handling inquiries or troubleshooting issues on D2C platforms via email, chat, or support ticketing systems.
• Technical Literacy: High comfort level learning internal software, specifically content management systems (CMS), translation tools, and basic digital image handling.
• Collaborative Energy: A positive, high-energy team player who brings an enthusiastic attitude to daily tasks and thrives in a supportive, cross-functional environment.

Preferred (Nice-to-Have) Qualifications

• B2B Portal Familiarity: Prior experience specifically managing dealer portals or wholesale eCommerce channels.
• Basic Image Editing: Familiarity with basic photo cropping, resizing, or formatting to ensure product imagery fits site specifications.
• Detail-Oriented Mindset: Strong organizational skills with a knack for spotting data inconsistencies or translation awkwardness before content goes live

Why Join Us

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.