IT Release Analyst

Manulife; Toronto; Hybrid; CAD 71,000 - 120,000; Full time

Job summary

Join a leading financial services provider as an IT Release Analyst in Toronto. This role focuses on improving release management processes and collaborating with global teams. Ideal for candidates passionate about process improvement and team coordination. Enjoy a competitive salary, flexible work policies, and opportunities for professional development.

Benefits

Health and dental benefits

Flexible work policies

Professional development opportunities

Generous paid time off program

Qualifications

• 2 to 3 years of experience in managing release processes.
• ITIL Certification preferred.

Responsibilities

• Continuously review and improve the release management process.
• Produce reports and metrics for release management.

Skills

Collaboration

Process Improvement

Education

Degree in Computer Science

Tools

ServiceNow

Job description

Join our Global Technology Services Management team!

We are seeking an IT Release Analyst to coordinate and improve our release management processes. This role provides the opportunity to influence processes, procedures, and tooling while collaborating with global teams on our journey to becoming a digital leader.

This role is ideal for candidates who are passionate about improving release processes and eager to contribute to a dynamic, distributed team.

How will you contribute:

• Process and Tool Updates: Communicate updates and changes to processes and tools.

• Multi-functional Collaboration: Liaise and facilitate communication between business areas and functional IS groups.

• Team Coordination: Work closely and coordinate effectively within a high-performing team.

Responsibilities:

• Continuously review and improve the release management process to improve efficiency, reduce risk, to allow for successful deployments.

• Works with teams to drive resolution.

• Works closely with change enablement team in support of the implementation of releases.

• Produce reports and metrics for release management, analyzing and trending the data, linking release with change, and incident.

• Ensures operational readiness of changes before their implementation into production.

Skills and Experience:

• 2 to 3 years+ of experience in managing release processes within a complex environment.

• ITIL Certification preferred.

• Experience working with ServiceNow preferred.

• Degree or equivalent experience in Computer Science, Information Technology, or a related field.

Preferred Qualifications:

• Knowledge of Continuous Integration/Continuous Deployment (CI/CD) pipelines.

• Understanding of DevOps practices.

• Proficiency in release management tools.

• Familiarity with Change Management practices.

What can we offer?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$71,925.00 CAD - $119,875.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.