Billing Administrator & Collections

Simply Smart Home Inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Simply Smart Home Inc. seeks a dedicated Customer Champion to enhance customer interactions and drive payments. In this full-time role, you'll engage with customers, manage collections with empathy, and ensure accurate data entry. Join us in making every customer experience a success!

Benefits

Company events

Qualifications

• 1+ years in customer-facing roles.
• 1+ years in data entry roles.
• Flexible with shift changes.

Responsibilities

• Navigate customer calls and guide towards bill payments.
• Handle overdue accounts while maintaining service standards.
• Ensure accurate data entry in systems.

Skills

Negotiation

Problem-Solving

Customer Service

Data Entry

Communication

Education

Secondary School

Job description

Apply for this role and hear back from our team.

Simply Smart Home is the premier choice for sustainable, tech-driven home solutions.

Dive into the heart of customer interaction and data management in this exciting role! You'll be the frontline hero, expertly navigating customer calls with a mix of professionalism and charm. Your mission? To guide customers towards timely bill payments and tactfully manage overdue accounts, all while maintaining our ethos of exceptional service.

Be a Customer Champion:

Engage with customers, delivering top-notch service and insightful payment solutions.

Collaborate with our Sales and Customer Care teams to tackle complex issues.

Take on the upsell challenge, connecting customers with additional products they'll love.

Master of Collections:

• Become a collections wizard, balancing empathy and efficiency in recovering overdue accounts.
• Use your detective skills to document actions and recommend accounts for different handling methods.
• Continuously innovate, suggesting clever strategies to boost our collections game.

Data Entry Pro:

• Showcase your meticulous side with flawless data entry, keeping our systems accurate and up-to-date.
• Dive into databases, ensuring all information is at your fingertips when needed.

Skills and Attributes:

• Thrive in a world of negotiation, problem-solving, and customer service.
• Be the organized, detail-oriented, and tech-savvy hero we need.
• Bring your A-game in communication, resilience, and self-motivation.

Qualifications:

• Ready to hit the ground running with 1+ years in customer-facing and data entry roles.
• Flexible, ready to embrace different shifts and challenges head-on.
• Embark on this exhilarating journey with us and turn every customer interaction into a success story!

Job Type: Full-time

Salary: $17.00-$19.00 per hour

· Company events

Schedule:

· Monday to Friday

· Weekends as needed

Education:

· Secondary School (preferred)

Experience:

· Data entry: 1 year (required)

· Customer service: 1 year (required)

Greener Living with Reliable Heating, Cooling, for Everyone

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