IT Ops Specialist

Flexspring; Montreal (administrative region); Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Flexible hours

Work from home

Cutting-edge tech

Job summary

Flexspring is a Canadian IT data integration leader seeking an IT Operations role to oversee configuration, deployment, and daily operation of internal IT systems and hardware. You will manage onboarding, provisioning, and access; maintain laptops across Windows, Linux, and Mac; support Google Workspace and Office 365; keep asset inventory up to date; and drive secure, efficient IT experiences.

You will also handle Helpdesk requests via Jira Service Management, manage JumpCloud, enforce security

Qualifications

• Bachelor's degree or college diploma in Information Technology or equivalent.
• 2–3 years in technical support or corporate IT operations.
• Strong experience with Windows, Linux and macOS in a corporate setting.
• Hands-on with Jira/JSM/Confluence or similar ticketing and documentation tools.
• Familiar with basic networking (TCP/IP, DNS, VPN, Wi‑Fi) and cloud services.

Responsibilities

• Manage IT onboarding/offboarding, accounts, licenses, and access control.
• Configure and maintain corporate laptops and mobile devices.
• Administer Google Workspace and Office 365; support users.
• Maintain IT asset inventory and device lifecycle.
• Serve as Helpdesk contact via Jira Service Management; resolve device issues promptly.
• Administer JumpCloud for identity, access, and device management.
• Enforce endpoint security policies and audit with Elastic Security.
• Create internal SOPs in Confluence; promote knowledge sharing.
• Assist on-site IT infrastructure and as-needed Cloud Ops tasks.
• Participate in on-call rotations.

Skills

Windows

Linux

macOS

Jira/JSM/Confluence

Networking

Cloud/AWS

JumpCloud

Google Workspace

Office 365

Security basics

Education

Bachelor's degree or college diploma in IT

Tools

Jira

Confluence

JumpCloud

Google Workspace

Elastic Security

Elastic Fleet

Job description

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages. Chez Flexspring, vous aurez l'autonomie et la flexibilité nécessaires pour aborder votre rôle d'une manière qui vous convient. Nous favorisons une culture d'apprentissage qui vous permettra de développer de nouvelles compétences et de progresser dans votre carrière.

À propos de Flexspring

Flexspring est le principal expert en intégration de données pour les applications RH. Nous travaillons avec divers clients pour concevoir des intégrations personnalisées qui répondent à leurs besoins spécifiques en matière de RH.

At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career.

About Flexspring

Flexspring is the leading expert in data integration for HR applications. We work with various clients to build customized integrations that will solve their specific HR business needs.

The Opportunity

The IT Operations role is to oversee the configuration, deployment, and daily operation of the internal IT systems and hardware used by the company’s employees. While the Cloud Engineering team manages the infrastructure for our cloud-based solution, the IT Ops Specialist is responsible for the internal corporate environment. This role focuses on providing exceptional technical support, managing corporate devices (including provisioning), and ensuring a secure, efficient IT experience for all employees from their first day to their last.

Your Key Responsibilities

• Manage the IT onboarding and offboarding processes, including account creation, license allocation, and access configuration. Ensure secure access revocation and hardware recovery upon employee departures.
• Configure, deploy, and maintain corporate laptops (Windows, Linux, and Mac), peripherals, and mobile devices to ensure employees have the tools they need to succeed.
• Administer Google Workspace and support Google Workspace users
• Administer Office 365 and support users (Teams, Outlook, etc)
• Maintain a rigorous and accurate inventory of all corporate IT assets and hardware lifecycle.
• Act as the primary point of contact for employee technical requests (Helpdesk) using Jira Service Management (JSM). Diagnose and resolve hardware, software, and corporate network issues promptly and courteously.
• Administer JumpCloud for identity, access, and device management across both PC and Mac fleets to automate device setup, policies, and OS updates.
• Enforce corporate endpoint security policies and conduct continuous auditing of all laptops using Elastic Security and Elastic Fleet, ensuring workstations remain compliant with company IT security standards.
• Create and maintain internal user guides and IT Standard Operating Procedures (SOPs) within Confluence to promote employee autonomy and team knowledge sharing.
• Assist in managing on-site IT infrastructure, such as office networking (Wi-Fi, VPN access) and conference room A/V equipment
• Assist the Cloud Ops team with various tasks when available and necessary.
• Participate in the on-call team rotations during off-hours

What We Offer

• Work from home. Enjoy flexible hours.
• Competitive base salary
• Work with cutting-edge technology in the growing field of data integration.
• Own your success: Receive an attractive base salary, enjoy an empowering work culture, and apply your expertise to meaningful work.
• Expect excellence: Collaborate, learn, and grow with a high-performance team.
• Receive additional stock compensation in a rapidly growing company.
• Support and coaching from some of the most engaging colleagues in the industry

Required Skills And Attributes

• Bachelor's degree or College Diploma in Information Technology, Computer Support, or equivalent experience.
• 2-3 years of experience in a technical support, helpdesk, or corporate IT operations role.
• Strong hands-on experience managing Windows, Linux and macOS operating systems in a corporate environment.
• Practical experience working with the Atlassian suite (Jira, JSM, Confluence) or other plateform for task management, ticketing, and documentation.
• Understanding of basic corporate networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Familiarity with cloud-based infrastructure services (AWS or equivalent) and database management systems (RDS, MongoDB, Redis, Elastic etc).
• Solid understanding of core IT security principles, including the CIA triad (Confidentiality, Integrity, Availability).
• Experience implementing endpoint protection, managing access controls, and patching systems to mitigate vulnerabilities.
• Ability to monitor systems for security anomalies, analyze alerts, and participate in incident response protocols.
• Familiarity with phishing defense, identity and access management (IAM), and password security enforcement.
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and customer service skills, with the ability to effectively communicate technical concepts to non-technical users.
• Strong interest for AI tools and how they can be used to improve the effectiveness of the organization’s services

Nice to Have

• Knowledge of ITIL best practices for IT Service Management.
• Familiarity with automation scripting (e.g., PowerShell, Bash, Python) for automating routine internal IT tasks.
• Relevant IT certifications (e.g., CompTIA A+, Network+, or OS-specific certifications).
• Familiarity with container-based services (Docker, Kubernetes, Swarm Manager)
• Hands-on experience with device and identity management platforms. Specific experience with JumpCloud is a strong asset, but experience with similar tools is perfectly welcome.
• Experience with endpoint security monitoring and auditing tools (knowledge of Elastic Security and Elastic Fleet is highly advantageous).
• Professional or Native French.

For more information about Flexspring, visit: https://www.flexspring.com/

Equal Employment Opportunity Statement

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages. Chez Flexspring, vous aurez l'autonomie et la flexibilité nécessaires pour aborder votre rôle d'une manière qui vous convient. Nous favorisons une culture d'apprentissage qui vous permettra de développer de nouvelles compétences et de progresser dans votre carrière.

Déclaration d'égalité des chances en matière d'emploi

Flexspring est un employeur garantissant l'égalité des chances et interdit toute forme de discrimination et de harcèlement. Flexspring s'engage envers le principe de l'égalité des chances en matière d'emploi pour tous les employés et à offrir à ses employés un environnement de travail exempt de discrimination et de harcèlement.