Information Technology Specialist – Infrastructure & Operations

ITPS Canada Ltd; London; On-site; CAD 70,000 - 90,000; Full time

Job summary

ITPS Canada Ltd. is seeking an Information Technology Specialist to support the operational infrastructure that drives flight operations. Based in London, Ontario, the role involves maintaining core IT systems, managing user access, and ensuring stability across diverse technologies. This is not a helpdesk role but rather one focused on operational integrity and security. Candidates should have strong experience in IT infrastructure, networking, and Microsoft 365, with an emphasis on automation and system performance improvements.

Qualifications

• Experience in IT infrastructure, systems administration, or similar roles.
• Strong understanding of networking fundamentals such as DNS, DHCP, and VPNs.
• Experience managing systems, devices, and access control.

Responsibilities

• Maintain and support the core IT infrastructure across the organization.
• Ensure reliability of systems supporting flight operations and internal applications.
• Manage user access, devices, and system configurations.

Skills

IT infrastructure

Systems administration

Networking fundamentals

Windows environments

Microsoft 365

Scripting (PowerShell, Bash)

Tools

Microsoft 365

Internal ERP platform (Laravel / React)

Endpoint management / MDM tools

Job description

Information Technology Specialist – Infrastructure & Operations

ITPS Canada Ltd. – London, Ontario (On-site)

Build and support the infrastructure behind flight operations. ITPS operates a complex, technology-driven aviation environment supported by our Flight School Management System (FSMS) — an ERP platform that powers training, flight scheduling, maintenance, and procurement. We are seeking an IT Specialist focused on infrastructure, systems reliability, and operational support to ensure the technology behind our operations is secure, stable, and scalable. This role is less about helpdesk support and more about owning the systems that keep the organization running.

What You’ll Work On

• Maintain and support the core IT infrastructure across the organization
• Ensure reliability of systems supporting flight operations and internal applications
• Manage networks, devices, and system access across operational teams
• Administer identity and access systems (Microsoft 365, Entra ID)
• Support and maintain environments used by internal applications (ERP and related systems)
• Monitor system performance, uptime, and security

You’ll also play a key role in strengthening our infrastructure by:

• Improving system reliability, monitoring, and backup strategies
• Supporting automation and internal tooling improvements
• Helping integrate new systems and technologies into the environment
• Contributing to security and access control best practices

Your Role

• Own day-to-day infrastructure health and availability
• Manage user access, devices, and system configurations
• Troubleshoot issues across networks, systems, and endpoints
• Maintain documentation for infrastructure and processes
• Work closely with developers to support application environments
• Identify and implement improvements to increase stability and efficiency

Environment

• Microsoft 365 (Exchange, SharePoint, Teams, Entra ID)
• Windows-based infrastructure (with some Linux exposure)
• Internal ERP platform (Laravel / React)
• Networked operational and scheduling systems

What We’re Looking For

Core Experience

• Experience in IT infrastructure, systems administration, or similar roles
• Strong understanding of:
  • Networking fundamentals (DNS, DHCP, VPNs)
  • Windows environments and administration
  • Microsoft 365 / identity management
• Experience managing systems, devices, and access control

Infrastructure Mindset

• Focus on reliability, uptime, and system performance
• Ability to troubleshoot across multiple layers (network, system, device)
• Strong organizational and documentation practices
• Comfortable working independently and prioritizing operational needs

Modern IT & Automation

• Experience or interest in:
  • Scripting (PowerShell, Bash)
  • Automation and process improvement
  • Monitoring and alerting systems
• Awareness of security best practices

Nice to Have

• Experience supporting application or development environments
• Familiarity with virtualization or cloud platforms
• Experience with endpoint management / MDM tools
• Exposure to regulated or operational environments (aviation, industrial, etc.)

Why This Role

• Own the infrastructure backbone of a real-world aviation operation
• Work across both operational teams and software systems
• High impact — your work directly supports daily flight operations
• Opportunity to modernize and improve systems in a growing environment
• Exposure to a custom-built ERP platform and evolving tech stack

How to Apply

• Your resume
• A brief summary of infrastructure environments you’ve supported
• (Optional) examples of improvements or systems you’ve implemented

Final Note

We’re not looking for someone to react to issues. We’re looking for someone to ensure the systems behind our operations are reliable, secure, and built to scale.

AI Disclosure: We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.