IT Operations Specialist: Systems & Security

Village Media Inc.; Sault Ste. Marie; On-site; CAD 40,000 - 80,000; Full time

Job summary

Village Media is seeking a sharp IT Operations Specialist to support our North American team from our Sault Ste. Marie headquarters. You’ll handle user and account management, security, hardware, and office operations while learning rapidly in a fast-growing digital media company.

The ideal candidate has a degree or equivalent, is tech-savvy, motivated, and ready to own tasks from start to finish. Salary range CAD 40,000–80,000, with benefits and growth opportunities.

Qualifications

• Exceptional Problem Solving: You don't freeze when you encounter a software error, or an assignment in something unfamiliar; you research, ask questions, test, and solve it.
• High Self-Motivation: You take ownership of tasks from start to finish without needing micro-management, but knowing when to ask for guidance. You seek out work that needs to be done during slow periods. You naturally look for ways to improve processes before being asked.
• Technical Adaptability: Comfortable switching contexts between different operating systems and cloud platforms.
• Analytical: Coding or programming experience contributes to your understanding of how data should be structured and interacted with.
• Security-Minded: You consider and prioritize security in every action you take. You have 2FA on all your accounts.
• Organized: Your box of spare cables at home is organized by connector type. You know the difference between HDMI, DP, USB-C, and RJ45.
• Strong Communication: Excellent interpersonal skills to calmly help colleagues through tech frustrations. Excellent written communication skills to effectively contribute to our knowledge base documentation.
• Education/Experience: A degree, college diploma, or equivalent track record that proves your analytical skills, work ethic and tech expertise. While IT work experience is a big plus, we are open to a sharp, high-potential recent graduate.

Responsibilities

• User & Account Management: Manage the employee software lifecycle, assisting with onboarding/offboarding, provisioning user accounts, and managing access permissions.
• Process Improvement: Assist indeveloping or vibecoding new or improved processes and systems to help the company run more efficiently.
• MDM Implementation: Assist in building out and deploying our Mobile Device Management (MDM) framework to secure and manage company hardware.
• Security: Analyze and monitor systems for security risks and implement mitigating changes.
• Documentation: Develop and maintain an internal knowledge base, a first-line resource for employees and external users to find answers to their questions.
• Tech Support: Provide first-line support to staff for a diverse hardware fleet of end-user devices.
• Asset Management: Manage, test, clean, organize and provision hardware inventory.
• Network and IOT: Manage other devices in our facilities: network equipment, TVs, video conferencing, cameras, building automation, etc.
• Office Operations: Going beyond IT, provide operational support for our offices and facilities, including minor troubleshooting and repairs.

Skills

Exceptional problem solving

High self-motivation

Technical adaptability

Analytical

Security-minded

Organized

Strong communication

Education/Experience

Education

Degree or diploma or equivalent track record

Tools

Google Workspace Enterprise

Salesforce

Google Zero-Touch Enrollment

Apple Business Manager

Microsoft Intune

VS Code

OpenAI Codex

UniFi

Job description

Village Media is seeking a sharp IT Operations Specialist to support our North American team from our Sault Ste. Marie headquarters. You’ll handle user and account management, security, hardware, and office operations while learning rapidly in a fast-growing digital media company.

The ideal candidate has a degree or equivalent, is tech-savvy, motivated, and ready to own tasks from start to finish. Salary range CAD 40,000–80,000, with benefits and growth opportunities.