Surveillance & Operations Specialist

SSi Canada; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Job summary

SSi Canada is seeking a hands-on NOC troubleshooter for our Kanata (Ottawa) office to support critical telecom connectivity in Canadian communities. This 24/7 role involves monitoring networks, diagnosing incidents, coordinating escalations, and restoring service quickly on-site with engineers and specialists.

You'll handle incident tickets, network changes, and maintenance while documenting procedures and reporting performance.

Qualifications

• Education or training in telecommunications, electronics, computer science, IT, or related field.
• Experience monitoring, diagnosing, or troubleshooting networks, systems, or infrastructure.
• Strong written and verbal communication, especially during incidents.
• Available for rotating 12-hour day/evening/night shifts, including weekends and holidays.
• Ability to work full-time on-site at Kanata/Ottawa office.

Responsibilities

• Monitor the network using NMS/OSS, respond to alerts and service events.
• Diagnose, isolate, and resolve faults; escalate complex incidents as needed.
• Manage incident tickets, changes, maintenance, and shift handovers.
• Maintain procedures, docs, and performance reporting; identify automation opportunities.
• Support teammates and assist with introducing new services across the network.

Skills

Network monitoring

Troubleshooting

Incident coordination

Communication skills

On-site work

Education

Relevant technical education or equivalent experience

Tools

NMS

OSS tools

Job description

We’re looking for self-directed, smart and passionate people to help us bring solutions to Canadian communities.

A company you can call home welcomes you to be yourself from the start and gets you contributing in your best way possible. What are you passionate about?

ATTENTION, TROUBLESHOOTERS, AND NIGHT-OWL PROBLEM-SOLVERS!

We're on a critical mission to keep telecom connectivity flowing across Nunavut and Northern Quebec, and we need a sharp technical troubleshooter to help hold the line in our 24/7 Network Operations Centre (NOC).

This is a hands-on technical role. You'll monitor network performance, diagnose incidents, coordinate escalations,
and help restore service quickly. You'll work on-site in Kanata alongside engineers and specialists to keep operations running smoothly

YOUR MISSION

• Monitor SSi Canada's network using NMS and OSS tools, responding quickly to alerts and service events.
• Diagnose, isolate, and resolve network faults, escalating complex incidents to engineers and external vendors
  when required.
• Manage incident tickets, network changes, maintenance activities, and shift handovers.
• Maintain operating procedures, technical documentation, and performance reporting while identifying
  opportunities for automation.
• Support teammates and assist with the introduction of new services across the SSi Canada network.

WHAT WE'RE LOOKING FOR

• Relevant technical education, training, or equivalent experience in telecommunications, electronics, computer
  science, IT, or a related field.
• Experience monitoring, diagnosing, or troubleshooting networks, systems, or other technical infrastructure.
• Strong written and verbal communication skills and the ability to remain effective during service incidents.
• Availability for rotating 12-hour day, evening, and overnight shifts, including weekends and statutory holidays.
• Ability to work full-time on-site at SSi Canada's Kanata (Ottawa) office.

CONSIDERED AN ASSET

• CCNA, CCNP, ITIL, CompTIA Network+ or Security+; experience with GSM/LTE, routing and switching, server technologies, or satellite telecommunications

New to satellite telecom? That's okay. If you're a fast learner with solid troubleshooting instincts, our engineering team has the depth to bring you up to speed.

WORK AUTHORIZATION

Applicants must be legally authorized to work in Canada for SSi Canada in this position when employment begins, without SSi Canada first taking immigration action. For this position, SSi Canada will not obtain an LMIA, submit an employer-specific offer of employment, or participate in an employer-supported work-permit, provincial-nomination, or permanent-residency sponsorship.

ACCESSIBLE RECRUITMENT

SSi Canada is committed to an accessible recruitment process. If you require accommodation at any stage, please indicate this in your application.

Do you require any Accessible Accomodations?

Yes No

• Accommodation-related information will be handled confidentially. Enter 1 to 150 words.

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