IT Operations Senior Engineer - Network

Drax Group; Prince George; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in energy transformation seeks a Senior Network Support Engineer to ensure reliable network operations globally. The role involves managing network infrastructure, troubleshooting issues, and supporting various projects. Ideal candidates will have 3-5 years of experience and a CCNA certification, with opportunities for growth in a supportive team environment.

Benefits

Competitive salary and benefits package

Supportive team environment

Participation in a company bonus plan

Qualifications

• 3-5 years experience in network technical support at the 3rd line level.
• Hands-on experience with Cisco switches and routers.
• Experience with Palo Alto firewalls is desirable.

Responsibilities

• Diagnosing and resolving network-related issues.
• Maintaining LAN and WAN networks globally.
• Managing 3rd party suppliers for network services.

Skills

Network troubleshooting

Cisco configuration

Firewall management

SDWAN knowledge

Communication skills

Education

CCNA Certification

Tools

Cisco Routers

Palo Alto Firewalls

Velocloud SDWAN

AWS

Azure

Job description

Senior Network Support Engineer

Permanent, Full-time

Salary Range: $80,000 to $100,000

Location: Prince George, BC - Hybrid

Role Overview

As a Senior Network Support Engineer, your role encompasses ensuring the smooth and reliable operation of network infrastructure across a global scale.

Key Responsibilities

• Diagnosing and resolving network-related issues (incidents and requests).
• Maintaining the LAN and WAN Networks across multiple locations globally.
• Managing 3rd party suppliers as required to maintain LAN / WAN services.
• Responsible for day-to-day operation and support of the Network infrastructure, including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access), and Meraki wireless systems.
• Day-to-day operational management & support of the Drax Global SASE / SDWAN network (Velocloud / Zscaler) as well as operation and support of virtual networking elements within Public Cloud (AWS & Azure), including routing, Firewalls, and WAF.
• Provide Network technical support for various business and internally driven projects and workstreams, ensuring that the deliverables and milestones are met.
• Follow the change controls, incident management processes, and policies as defined by the company.
• Maximize network performance by monitoring, troubleshooting problems, and outages.

About You

• Minimum of 3-5 years’ experience working in a network technical support function at the 3rd line level.
• Minimum CCNA (certified or able to demonstrate technical hands-on knowledge at that level).
• Hands-on experience configuring/supporting Cisco switches (IOS, IOS-XE, Nexus) and Cisco Routers.
• Hands-on experience configuring/supporting firewalls (Palo Alto Firewall experience is desirable).
• Experience working with Velocloud SDWAN and/or Zscaler ZIA / ZPA would be desirable.
• Excellent ability to plan and prioritize workstreams and deliver to SLAs and deadlines.
• Proven ability to operate under pressure and handle multiple priorities successfully.
• Excellent communication skills for interaction at all business levels, including written and oral communication.

What We Offer

• Competitive salary and benefits package.
• Supportive team environment encouraging continuous learning and growth.
• Participation in a company bonus plan rewarding overall performance, safety, and scorecard achievements.

Rewards and Benefits

Our rewards and benefits are designed to help you thrive and support your lifestyle as you help shape the future.

About Drax

Drax is leading the way in transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. Join us to make a significant impact on our collective future.

Apply today to be part of this change. A career at Drax is more than just a job—it's an opportunity to make a difference.

Curious to learn more? Connect with us on LinkedIn for more insights.

The Drax Resourcing team will never use third-party apps to make job offers. Our recruitment process includes at least one face-to-face interview, either in person or via online video, and several phone conversations. We will never ask you to download apps for timesheets or purchase IT equipment. If you have concerns, contact us at [e-mail].

Note: Salaries may vary outside British Columbia based on experience and market conditions. The advertised salary range pertains to BC and complies with the BC Pay Transparency Act.