IT Operations Lead

Government of Alberta; Edmonton; On-site; CAD 100,000 - 133,000; Full time

Benefits offered by this job

Benefits package

Health Spending Account

Flexible work programs

Job summary

Elections Alberta is seeking an IT Operations Lead to oversee the operational delivery of IT services across the organization. You will own our hybrid Azure and on-premises environment, lead ITSM implementation, manage procurement and asset lifecycle, and ensure readiness for provincial electoral events involving thousands of temporary staff.

This hands-on leadership role requires technical expertise, vendor management, and the ability to operate in a fast-paced, mission-critical environment.

Qualifications

• Hands-on technical leader with infrastructure administration experience.
• Experience in cloud operations and endpoint management.
• Ability to manage ITSM platform implementations and optimization.

Responsibilities

• Own and optimize the ITSM platform: service catalogue, SLA frameworks, workflows, and service desk performance reporting
• Administer hybrid Azure and on-premises infrastructure, including Entra ID and Intune
• Manage full IT procurement cycle for equipment and software licensing
• Maintain audit-ready IT asset inventory and warehouse
• Lead IT readiness and deployment for large-scale provincial electoral events
• Coordinate security controls and patch management with Cybersecurity Lead
• Supervise and develop the IT Operations Analyst and MSP resources

Skills

Infrastructure administration

Cloud operations

Endpoint management

ITSM implementation

Vendor management

People management

Problem solving

Independent work

Education

Post-secondary degree in computer science or related discipline

Related two-year diploma with four+ years experience

Related one-year certificate with seven years experience

Tools

Microsoft Entra ID

Intune

Hybrid Azure environment

Job description

Select how often (in days) to receive an alert:

Salary: $3,847.03 to $5,095.52 bi-weekly or $100,407.48 to $132,993.07 annually.

About Us

Elections Alberta is an independent, non-partisan office of the Legislature responsible for administering provincial elections, by-elections, and referenda. Our mission is to serve Albertans as an independent election management body committed to the administration of modern, transparent, and accessible democratic processes that ensure the integrity and enhance the value of Alberta’s electoral system.

We are a small, high-performing team doing work that genuinely matters – keeping Alberta's democratic process modern, transparent, and accessible. If you like variety, take pride in your craft, and want your work to mean something beyond the ticket queue, you will fit right in here.

Note: This is a temporary position covering a leave of absence, expected to last up to 15 months.

Role Responsibilities

Reporting to the Director, Technology Platforms and Innovation, the IT Operations Lead is a technically hands-on senior role responsible for the operational delivery of IT services across Elections Alberta. You will own our hybrid Azure and on-premises environment, lead the implementation and ongoing management of our IT Service Management (ITSM) solution, manage end-to-end IT procurement and asset lifecycle, and ensure our technology is operationally ready to support provincial electoral events that can mobilize over 20,000 temporary staff across Alberta.

This role requires hands-on management and active involvement in daily operations rather than managing or delegating from a distance. You will be expected to engage directly in infrastructure configuration, system administration, and hands-on problem resolution, while also directing an IT Operations Analyst, a managed service provider (MSP), and surge resources during election events.

Responsibilities include:

• Own and optimize the ITSM platform: service catalogue, SLA frameworks, workflows, and service desk performance reporting
• Administer our hybrid Azure and on-premises infrastructure directly, including Microsoft Entra ID and Intune
• Manage the full IT procurement cycle for equipment and software licensing
• Maintain a well-organized, audit-ready IT asset inventory and warehouse
• Lead IT readiness and deployment for large-scale provincial electoral events, working closely with the Manager, Warehouse
• Execute security controls and patch management in coordination with our Cybersecurity Lead
• Supervise and develop the IT Operations Analyst
• Hold the MSP accountable to SLA and performance standards

Qualifications

A cover letter is required. Applications without a cover letter will not be considered. In your cover letter, please briefly summarize your relevant experience and expertise, pertinent strengths and skills, and your reasons for interest in the position.

Education and Experience

A post-secondary degree in computer science or a related discipline plus four years of related experience, or equivalencies. (A related two-year diploma in computer technology or a related discipline from a recognized post-secondary institution and six years of related experience; or a related one-year certificate from a recognized post-secondary institution and seven years of related experience.)

Skills and Abilities

You are a hands-on technical leader with demonstrated experience in infrastructure administration, cloud operations, and endpoint management. You solve complex problems directly, communicate clearly at all levels, and know how to manage both people and vendors. You bring:

• Direct, hands-on ability to administer and troubleshoot hybrid Azure and on-premises infrastructure
• Experience leading ITSM platform implementation, configuration, and optimization
• End-to-end ownership of IT procurement, licensing, and asset lifecycle
• Supervisory experience managing direct reports and contracted resources
• Ability to plan and deploy large-scale IT operations for major events
• Strong analytical, communication, and stakeholder management skills
• Comfort working independently in a fast-paced, mission-critical environment
• Aspiration toward initiative, continuous improvement, and practical innovation

What We Offer

Temporary-salaried employees enjoy the following benefits:

• Comprehensive Benefits Plan: 1st Choice Benefits Package and Health Spending Account
• Successful candidates may be eligible for our flexible work programs.

Notes

This position is exempt from the Alberta Union of Provincial Employees (AUPE).

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) (alberta.ca )or from a recognized Canadian Credential Evaluator; please visit theAlliance of Credential Evaluation Services of Canada for more information.It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

We thank all applicants for their interest. Applications will be reviewed to determine which candidates’ education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted. Applicants may be required to undergo a skills assessment or test. Final Candidates will be required to undergo a Criminal Record Check. This competition may be used to fill future vacancies.