IT L2 Operations(IBM WebSphere Application Server (WAS))

Q1 Technologies, Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Q1 Technologies, Inc. is seeking a professional to enhance knowledge in business services and applications. You will manage production incidents to ensure efficient resolution, support installation, configuration, and upgrades of systems, and work with vendors and partners to address industry trends.

Ideal candidates will have hands-on experience with cloud technologies and familiarity with UNIX, Linux, and Windows environments, alongside proficiency in using ServiceNow and monitoring tools, such as Splunk and DataDog.

Qualifications

• Hands-on experience with cloud technologies.
• Experience with UNIX, Linux, and Windows environments.
• Proficiency in using ServiceNow for incident management.

Responsibilities

• Manage production incidents and ensure timely resolution.
• Support installation and configuration of business applications/systems.
• Work closely with vendors and external partners.

Skills

Cloud technologies

UNIX

Linux

Windows

ServiceNow

Splunk

DataDog

Dynatrace

Incident management

Vendor management

Job description

Continuously enhance knowledge and expertise in business services, applications, infrastructure, and analytical tools to support effective solution development and delivery

Stay current with industry and business trends

Work comfortably with vendors and external partners

Support installation, configuration, and upgrade of business applications/systems in coordination with appropriate stakeholders

Perform low to moderately complex tasks under guidance and supervision

Manage production incidents and ensure timely resolution

Hands-on experience with cloud technologies, UNIX, Linux, and Windows environments

Utilize ServiceNow for incident and service management

Use monitoring and troubleshooting tools such as Splunk, DataDog, and Dynatrace to investigate issues

Experience in business services, applications, infrastructure, and analytical tools

Ability to support application installation, configuration, and upgrades

Incident management experience with focus on timely resolution

Knowledge of cloud technologies

Experience with UNIX, Linux, and Windows

Experience using ServiceNow

Proficiency with monitoring tools: Splunk, DataDog, Dynatrace

Ability to work with vendors

Ability to handle low to moderately complex tasks under supervision